Conza
-
Actividad total274
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos121
-
Suscripciones71
Resumen de la actividad
Última actividad de Conza-
Conza hizo un comentario,
Kind of like Contextual workspaces? https://www.zendesk.com/support/contextual-workspaces/ 😀
-
Conza hizo un comentario,
Praise be. Thank you! FYI future reference - our entire 85 store network 1,000+ are light agents. Online support team - agents. Stores process online orders.They aren't engaging us by forwarding an...
-
Conza hizo un comentario,
"Email forwarded by light agent" Is a new reason. No indication why this is suddenly a thing. :\
-
Conza hizo un comentario,
Hi team,I understand that using 'ticket forms' (you can swap around what ticket fields appear where) that is NOT the problem or issue. In the actual "ticket fields' screen, I want to be able to re...
-
Conza hizo un comentario,
Hi team,I understand that using 'ticket forms' (you can swap around what ticket fields appear where) that is NOT the problem or issue. In the actual "ticket fields' screen, I want to be able to re...
-
Conza hizo un comentario,
How do light agents fit into this?I want them to be able to view content, but not edit. Basically we have our entire store network as light agents - want specific "store help centre" content, and ...
-
Conza hizo un comentario,
Hi team, Best way to have a 'turn around' CSAT sent? Customer gave negative, the team responded... and instead of no CSAT being sent, another is?
-
Conza hizo un comentario,
Hi,We absolutely need MS Teams integration asap[!]
-
Conza hizo un comentario,
Hi Nicole,Yes of course.
-
Conza hizo un comentario,
Anyone? *Coo-eee*Elaborating a bit - the agents engaging with the light agents are internal/private comments. There is sometimes a chance that then becomes a public comment to customer. The red fla...