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Sandata Technologies, LLC

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Última actividad de Sandata Technologies, LLC
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    Sandata Technologies, LLC hizo un comentario,

    My team is concerned - and a bit frustated b/c the ticket number is no longer part of the tab.  For our non chat, non talk agents, this new format makes it more difficult to work their tickets.

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    Sandata Technologies, LLC hizo un comentario,

    This is truly an issue for our organization.  We need to send a report that marks unsolved tickets as of a certain date, but may not be reviewed until a later date. If we send a dashboard, the repo...

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    Sandata Technologies, LLC hizo un comentario,

    I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them fo...

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    Sandata Technologies, LLC hizo un comentario,

    I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them fo...

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    Sandata Technologies, LLC hizo un comentario,

    It is very frustrating to have to open up many line items to find the one you want just b/c you cannot have the extra columns in the search that you like.  We have built many custom fields and it w...

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    Sandata Technologies, LLC hizo un comentario,

    We would really like to have this feature as well.  Our previous ticket/crm tool did provide this functionality. It did limit the field to say 300 characters, so maybe not the entire comment, but e...