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Kimberly Shipman

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Última actividad de Kimberly Shipman
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    Kimberly Shipman hizo un comentario,

    Perfect! This is a great place for me to start. I definitely learn best given a starting point. Especially with something like Zendesk which has so many different aspects to it. Thanks again! I rea...

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    Kimberly Shipman hizo un comentario,

    Thank you again Terry for the info. I think creating a Organization field will do the trick. I've created the field but I'm still trying to figure out how to build a query that will give me the res...

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    Kimberly Shipman hizo un comentario,

    Hi Terry, Thank you for your response. We do not store the balance data in Zendesk. I am new to most of Zendesk, but I wasn't aware you could store that kind of data (an actual number balance). The...

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    Kimberly Shipman creó una publicación,

    Cost to serve query

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    I would like to create a query or add a widget that measures hours a ticket is open against a clients account balances($). The account balance would be a fixed number. So $ divided by x hours. Is ...