Cyn Armistead
I'm the Zendesk administrator for a small B2B2C SaaS startup in Atlanta, Georgia.
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Actividad reciente de Cyn Armistead-
We have many Google accounts being checked directly by Zendesk, and periodically they each become disconnected. We have to then go through and reconnect each one. It's a major problem when this hap...
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Who you would like to connect with Other Zendesk users Where in the world you are (state, country, or region) Atlanta, GA (suburbs, actually) Your general level of experience with Zendesk (beg...
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People have been requesting this for years. Is it or is it not on the product map in the reasonably near future?
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We use side conversations to address issues with vendors, and several times they've responded on closed tickets but we have no way of knowing about it. PLEASE introduce this feature!
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Thank you very much!
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It's going to be a bit of a nuisance to configure the recording controls number-by-number. We have LOTS of numbers! Have you given any consideration to making those controls configurable through a ...
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Hi there, How can I include the caller's location in a report? It's in the tickets and called "Location" but I can't find a metric more specific than the Locale items. I need more than EN-US for th...
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This feature would be so helpful! We're getting a lot of hangups that drive up our abandoned call numbers, and we're pretty sure they're wrong number calls.
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How do I add the Nickname for a line to reports (in Explore) and views?
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It would be extremely helpful if we could include multi-select fields in our Views - not as a condition, but as a field that is displayed.