Jeremy Heath
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Última actividad de Jeremy Heath-
Jeremy Heath hizo un comentario,
We get this sometimes when companies strip the header in the email with their setup, if the parts that Zendesk uses to identify a ticket update are missing in the header it assumes it's a new ticke...
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Jeremy Heath creó una publicación,
Please allow us to use a screens full width (Support for second monitors)
One of the biggest gripes I have with Zendesk is we are tied to the screen width that Zendesk set. On my standard 1080 laptop it fits perfectly as I guess they intend it to do. On my second screen...
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Jeremy Heath hizo un comentario,
Small Update In a recent update change from Zendesk the columns are even smaller now So my trigger titles are even more jammed up than before. Can we please get second monitor full width suppor...
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Jeremy Heath hizo un comentario,
Have you set business hours up? https://yourdesk.zendesk.com/agent/admin/schedules You need to have the hours set so the trigger can respond to the out of hours.Once that is active you can use To ...
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Jeremy Heath creó una publicación,
Switching channels in the composer recent changes has made things harder
Previous behaviour was it always defaulted to Public Reply Current Behaviour it defaults to the last type of message used. ----------------- This is a problem for me, we have a system where Light A...
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Jeremy Heath hizo un comentario,
Ok that helps thanks. Yes I have 16 errors I downloded notepad++ so I can see the line numbers Update:I have reduced the errors to 9 by doing the simple ones. The remaining ones don't seem to have...
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Jeremy Heath hizo un comentario,
Hi,I need to update my API to v2 but I am not a coder or Html anything.. So i started reading in to how to do it. I have made the change to the file so it should be done but I need to test it. I'm ...
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Jeremy Heath creó una publicación,
Screen widths throughout the desk need looking at.
Zendesk seems to be unifying most of the secondary pages in this manner. Look at how little space I have to type a sensible meaningful title for a trigger. Look at how much wasted space is on the ...
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Jeremy Heath hizo un comentario,
The Answer seems to be No The box for feedback to Slack is JSON. So the html liquid code doesn't work. Hopefully someone will have another way..
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Jeremy Heath hizo un comentario,
With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...