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Jeremy Heath

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Última actividad de Jeremy Heath
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    Jeremy Heath creó una publicación,

    Screen widths throughout the desk need looking at.

    Zendesk seems to be unifying most of the secondary pages in this manner. Look at how little space I have to type a sensible meaningful title for a trigger. Look at how much wasted space is on the ...

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    Jeremy Heath hizo un comentario,

    The Answer seems to be No The box for feedback to Slack is JSON. So the html liquid code doesn't work.   Hopefully someone will have another way..

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    Jeremy Heath hizo un comentario,

    With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be  Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...

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    Jeremy Heath hizo un comentario,

    How about this, does that look about right? Not sure about the else at the end is it needed? {% assign hour= 'now' | date:'%k' | plus: 0 %}{% if hour > 8 or < 16 %}{"username": "[ {{ticket.id}} ] C...

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    Jeremy Heath creó una publicación,

    Is this idea even possible with Liquid Code and Notify Target?

    OK this relates to a trigger In Action, we use "notify target", and we use "Send feedback to Slack via Http", so we get a prompt in Slack that @calls the people relating to the ticket (technicians)...

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    Jeremy Heath hizo un comentario,

    @Graeme Carmichael I've used this for a while from a Macro and it has been fine, but lately it has been adding extra spaces between the Good >Morning> Name part. I've not changed anything, here is ...

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    Jeremy Heath hizo un comentario,

    Hi Leah All I am really saying is show the same label on the view title as you get if you hover the mouse over the title. We work in business hours only so for me the number for the SLA 24hr for ex...

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    Jeremy Heath creó una publicación,

    Can anyone suggest a better way to solve this Support Issue

    Ok, We have a business only support structure. The agents just deal with the customer, and they have technical advisors behind them solving the issues that crop up. And we have multiple customers. ...

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    Jeremy Heath creó una publicación,

    Small visual Qol change I would like to see.

    We are an SLA user and currently we have a wide bar that looks like this and a lot of this bar is completely wasted and spreads the desk out unnecessarily. Could we change it to look like this? Y...

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    Jeremy Heath hizo un comentario,

    Graeme Carmichael When I read Olivers question. I assumed he meant companies with tickets with No SLA applied to the company?As you describe it, on my system it still shows the companies that have ...