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Jessica

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Última actividad de Jessica
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    Jessica creó una publicación,

    How to reassign active chats?

    With agent Workspace, is there a way to reassign a chat that is being served by an agent that is no longer available (ie system or internet issues) leaving the customer idling?

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    Jessica creó una publicación,

    Security - IP access restriction

    Right now I see that IP Access Restriction is available only for accounts on Enterprise plans. What are the chances that this can be provided to all plan levels and not require an upgrade?  Custome...