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Toby Metcalf

Boston based Community Manager - I enjoy talking shop with other CMs and making it easy for customers to find the knowledge they are seeking. Looking forward to connecting with you. On Twitter, I am @Toby_Metcalf

  • Actividad total 39
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Última actividad de Toby Metcalf
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    Toby Metcalf creó una publicación,

    Community Analytics and Reporting Tips Please

    Greetings Zendesk Community,  I am pretty new to Zendesk and am using the Community tab under Reporting to learn more about my community traffic and activity.  Is there another way to pull more dat...

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    Toby Metcalf hizo un comentario,

    Thanks @Nicole - I asked the poster of that tutorial if images can be posted too or just titles. Best, Toby

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    Toby Metcalf hizo un comentario,

    Thanks @Samantha Flaherty  Have you ever tried adding an icon? Best, Toby

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    Toby Metcalf creó una publicación,

    Badges on community member profiles

    Respondida

    Good day everyone, In past communities, I was able to add a badge or badges to a member's profile so members with different skills could be identified easily within.  Is it possible to upload a bad...

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    Toby Metcalf hizo un comentario,

    Thanks @Vladan! When I click on the link, it tells me I am not authorized to view the page.

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    Toby Metcalf hizo un comentario,

    @Vladan - thanks for the update! Does your tip work with wistia videos or only those on YouTube? @Nicole - I 2nd the other suggestions within this thread; having an easy way to embed video would re...

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    Toby Metcalf hizo un comentario,

    Thanks @Nicole - I like removing barriers to entry (community contributions); in past communities I have managed, the reply by email feature is very popular. Cheers, Toby

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    Toby Metcalf hizo un comentario,

    Threaded comments indeed - it makes it easy to follow conversations and see who is responding to who (even more so than @ mentioning).  You nailed it Nicole :-) Cheers, Toby

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    Toby Metcalf hizo un comentario,

    Thanks so much for the quick reply Nicole! @ mentions will be great. It would also be fantastic if users could respond directly to another user within a thread.  For example, if there are 10 replie...

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    Toby Metcalf creó una publicación,

    Replying to a user within a thread

    Respondida

    Good day everyone, A bit of a newbie (possibly an enhancement) question: I understand we cannot @ mention members, but hear that is coming :-) - is it possible to reply to a particular member withi...