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Jürgen König

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Última actividad de Jürgen König
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    Jürgen König hizo un comentario,

    We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

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    Jürgen König hizo un comentario,

    Here's another zendesk chat customer suffering. Tickets could be automatically closed by trigger in chat it is a pain. Consider:it happens quite often that chat requetser does not know about this a...

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    Jürgen König creó una publicación,

    Archiving of automated Mails send by Triggers

    We have the problem that automated mails send by triggers needs to be archived and documented as they contain legally relevant Information (e.g. terms and conditions). But these mails by trigger co...

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    Jürgen König hizo un comentario,

    I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having se...