Evan Nelson

1. Comunidad
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Hello,The request to add this feature was placed October 22, 2014. That's nearly 5 years ago.  Please add my vote for this feature request. Use Case: We like to update our clients with release note...

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• Evan Nelson
• Creación 5 de agosto de 2019 18:36
• 4 votos

1. Comunidad
2. User Tips & Tricks
3. Round robin ticket assignment

Is this app still available? I am getting 'You're not authorized to view this page' when I click the link: https://support.zendesk.com/hc/en-us/community/posts/203421946-Round-Robin-assignment

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• Evan Nelson
• Creación 15 de enero de 2019 19:41
• 0 votos

1. Support
2. ...
3. Tickets
4. About ticket fields

Thank you! I will look into that.

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• Evan Nelson
• Creación 3 de enero de 2019 17:42
• 0 votos

1. Support
2. ...
3. Tickets
4. About ticket fields

Hello,I understand that Zendesk has the 6 standard case statuses of New, Open, Pending, On-Hold, Solved and Closed. Can the names of these statuses be changed or new ones added? Being able to have ...

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• Evan Nelson
• Creación 3 de enero de 2019 14:17
• 0 votos