Lohith S

1. Comunidad
2. Explore Q&A
3. How can I set the ticket age including all ticket status?

Hi Marie, How do we set up the Ticket Age < 30, Between 30 - 60, Between 60 - 90 and > 90 days ? In MAQLI have set this up using below query select # Unsolved Tickets where( select Ticket Age (days...

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• Lohith S
• Creación 20 de octubre de 2020 18:49
• 0 votos

1. Comunidad
2. Support Q&A
3. Tracking Agent Licenses

Hi Team,   How do i achieve this in Insights ? We are on Professional Plan with Insights.  New Agents being added, Existing Agents downgraded to End Users, etc reports in Insights. Total Used Agent...

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• Lohith S
• Creación 10 de abril de 2020 08:59
• 0 votos

1. Support
2. ...
3. Reporting
4. Using CSAT (Professional and Enterprise)

+1 to Rusty Wilson I had the same ask, do we have a way of showing a rating scale from 1-5 or 1-10 ? Thanks Lohith S

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• Lohith S
• Creación 7 de abril de 2020 14:00
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Support Distribution List in email recipient for Dashboards/Reports

Hi Amie,   Would Explore be able to send the mails to DL's ?   Thanks Lohith S

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• Lohith S
• Creación 16 de marzo de 2020 09:21
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Support Distribution List in email recipient for Dashboards/Reports

Hi Amie, All our reports and dashboards are still on Insights. We are in the process of migrating to Explore. Since Explore doesn't have the feature to send the Dashboard to End Users, we are force...

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• Lohith S
• Creación 14 de marzo de 2020 17:36
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Team, Any help on this would be of great help. Thanks Lohith S

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• Lohith S
• Creación 2 de noviembre de 2019 08:23
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Trapta, Any update on this ? Thanks Lohith S

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• Lohith S
• Creación 22 de octubre de 2019 07:24
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Trapta, We are trying to add Custom Fields to the My Requests page like Priority(Custom), Issue Type etc with sortability. Satya tried with the above code from Yamile Martinez, but he is not abl...

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• Lohith S
• Creación 18 de octubre de 2019 07:44
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Internal Notes being sent to Customer

Hi Josch, If I have put a customer's name in CC list, and If I have used the below in my conditions Action is as below Would the customer in CC list still receive the internal update done ?   Tha...

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• Lohith S
• Creación 15 de agosto de 2019 17:31
• 0 votos