Lohith S

1. Comunidad
2. Support Q&A
3. Tracking Agent Licenses

Hi Team,   How do i achieve this in Insights ? We are on Professional Plan with Insights.  New Agents being added, Existing Agents downgraded to End Users, etc reports in Insights. Total Used Agent...

• Ver comentario
• Lohith S
• Creación 10 de abril de 2020 08:59
• 0 votos

1. Support
2. ...
3. Reporting
4. Using CSAT (Professional and Enterprise)

+1 to Rusty Wilson I had the same ask, do we have a way of showing a rating scale from 1-5 or 1-10 ? Thanks Lohith S

• Ver comentario
• Lohith S
• Creación 7 de abril de 2020 14:00
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Support Distribution List in email recipient for Dashboards/Reports

Hi Amie,   Would Explore be able to send the mails to DL's ?   Thanks Lohith S

• Ver comentario
• Lohith S
• Creación 16 de marzo de 2020 09:21
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Support Distribution List in email recipient for Dashboards/Reports

Hi Amie, All our reports and dashboards are still on Insights. We are in the process of migrating to Explore. Since Explore doesn't have the feature to send the Dashboard to End Users, we are force...

• Ver comentario
• Lohith S
• Creación 14 de marzo de 2020 17:36
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Team, Any help on this would be of great help. Thanks Lohith S

• Ver comentario
• Lohith S
• Creación 2 de noviembre de 2019 08:23
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Trapta, Any update on this ? Thanks Lohith S

• Ver comentario
• Lohith S
• Creación 22 de octubre de 2019 07:24
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Trapta, We are trying to add Custom Fields to the My Requests page like Priority(Custom), Issue Type etc with sortability. Satya tried with the above code from Yamile Martinez, but he is not abl...

• Ver comentario
• Lohith S
• Creación 18 de octubre de 2019 07:44
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Internal Notes being sent to Customer

Hi Josch, If I have put a customer's name in CC list, and If I have used the below in my conditions Action is as below Would the customer in CC list still receive the internal update done ?   Tha...

• Ver comentario
• Lohith S
• Creación 15 de agosto de 2019 17:31
• 0 votos

1. Support
2. ...
3. Reporting
4. Insights date dimensions

Hi Dylan, I don't see the Update group attribute at all.

• Ver comentario
• Lohith S
• Creación 15 de julio de 2019 07:13
• 0 votos