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Última actividad de RODRIGO PUGA
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    RODRIGO PUGA hizo un comentario,

    about #2, as I said the problem is that the ticket is closed and it is still being updated with new messages once the customer sends it. Since the ticket is closed and the customer sends a new mess...

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    RODRIGO PUGA creó una publicación,

    problems and doubts

    1. All messages are in english. We need them to be in pt-br 2. once the ticket is closed/solved, when I send a new message to support bot, the message is received but the ticket is not reopened. 3....