
Mistyamber Reynolds
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Última actividad
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Resumen de la actividad
Última actividad de Mistyamber Reynolds-
Mistyamber Reynolds hizo un comentario,
I would like to add my vote for this feature. I keep seeing our internal employees get added to the suspended user list. This makes their emails to our support team go to the suspended box. I am...
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Mistyamber Reynolds hizo un comentario,
I have multiple values in my field that would go in the "required" area. Rather than creating multiple conditions, could I do "required: not blank"?
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Mistyamber Reynolds hizo un comentario,
Thanks for responding! When I add Within(schedule) to my trigger to set the Schedule, it doesn't work at all and no schedule is applied. If I remove Within(schedule), it works. I've been trying t...
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Mistyamber Reynolds hizo un comentario,
Do you have any recommendations for the following: Apply America schedule to cases that are received from 8am to 5pm Apply EMEIA schedule to cases that are received from 9pm to 7am I'd like to cr...
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Mistyamber Reynolds hizo un comentario,
The mistake I made above is that I forgot to set the trigger to apply the schedule. Is there a way to apply a schedule based on the time the ticket was received? I'm not finding that option. Bot...
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Mistyamber Reynolds hizo un comentario,
I figured out my issue above. Disregard!!!!
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Mistyamber Reynolds hizo un comentario,
This article needs to be updated. A lot of the screenshots are no longer accurate. For example: it is no longer "ticket: within business hours", it is just "within business hours?" When I attem...
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Mistyamber Reynolds hizo un comentario,
Brett Bowser after further digging, I'm not sure what I'm wanting to do is possible. I noticed in the logs that Time Tracker continually adds time by case, not agent: Kamron first had the case and...
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Mistyamber Reynolds hizo un comentario,
I only want to see ONE agent's comments on tickets by ticket ID. Whenever I attempt to get this granular, it gives me the TOTAL comments (including the comments by other agents on the same ticket)...
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Mistyamber Reynolds hizo un comentario,
Brett Bowser When I add the Updater attribute, I get the message: "'Updater Role' which is unknown as attribute, isn't valid."