Devon Nobrega
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Última actividad de Devon Nobrega-
Devon Nobrega creó una publicación,
Incorrect Satisfaction Ratings
Hello! A few weeks ago, we've seen an influx of "bad" ticket satisfaction ratings. After reviewing feedback with the end users, we discovered that they did not actually give any ratings, let alone ...
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Devon Nobrega hizo un comentario,
We've also noticed that in the past week or so, we've been receiving an abnormal amount of bad satisfaction ratings. Most end users state they didn't submit a rating at all and one other attempted...
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Devon Nobrega hizo un comentario,
+1 to this from me as well! Having the option to change an internal note to public for these situations would be very helpful.
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Devon Nobrega hizo un comentario,
I would also like to have the ability to delete or blacklist certain tags. We have a few typos in our suggested tags and have no way to manually remove them ourselves. @Nicole, thank you for the...
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Devon Nobrega hizo un comentario,
Hey Nicole! Sorry about that, was just following suit. I've voted on the original post as well, thanks!
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Devon Nobrega hizo un comentario,
+1