Karen D Snyder

1. Comunidad
2. Support - Product Feedback
3. For Multi-brand Account : allow end-users to manage their raised tickets across the brands

I was about to make a post requesting this feature when the list of similar posts showed me that this has already been requested! Here is my explanation for requesting this feature: What is the pro...

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• Karen D Snyder
• Creación 7 de mayo de 2019 21:04
• 0 votos

1. Comunidad
2. Guide - Product Feedback
3. More granular permissions for agents with Guide access

Agreed, Guide administration and content creation is different from changing the Help Center code. Those tasks are done by different people.

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• Karen D Snyder
• Creación 3 de mayo de 2019 20:48
• 1 voto

1. Zendesk updates
2. Announcements
3. Integrate custom bots, automate conversations, and increase customer satisfaction with Chatbots

@Amit, You wrote that your Azure chat bot is currently embedded in a web portal using Microsoft Direct line channel. Is this a different Web portal than Zendesk? I'm asking because I am looking int...

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• Karen D Snyder
• Creación 17 de abril de 2019 20:03
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Customizations
3. Hiding system fields in Web Widget

Ron, thanks for your answer; now I understand why you didn't have a problem when the observation of  #webWidget started. I removed the widget code from script.js, and added code in document_head.hb...

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• Karen D Snyder
• Creación 3 de abril de 2019 16:07
• 0 votos

1. Guide
2. ...
3. Guide reporting and SEO
4. Instant Search, Article Suggestion, and Help Center search comparison

This article states that Article Suggestion Search searches through article titles and labels, but I believe that this needs to be updated. When I type Test in the Subject field of a form, 10 artic...

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• Karen D Snyder
• Creación 2 de abril de 2019 19:55
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Customizations
3. Hiding system fields in Web Widget

My requirements were to hide Name, Email, and Subject, change Description explanation, hide Description label, and enlarge Description area. I had a problem with the above solution, because the fol...

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• Karen D Snyder
• Creación 1 de abril de 2019 22:18
• 0 votos

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Is there any way to make attachments for certain requests required?

It's possible to require an attachment for a particular dropdown option, with a custom checkbox field and some jquery code. You can find my tip at https://support.zendesk.com/hc/en-us/community/pos...

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• Karen D Snyder
• Creación 28 de marzo de 2019 18:15
• 0 votos

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Make mandatory the upload of attachments following a specific answer to a ticket field

I had the need to require an attachment for a particular dropdown option, and was able to do it with a custom checkbox and some jquery code. You can find my tip at https://support.zendesk.com/hc/en...

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• Karen D Snyder
• Creación 28 de marzo de 2019 18:14
• 0 votos

1. Guide
2. ...
3. Working with knowledge base content
4. Help Center image issues in articles

I don't know if this will help anybody, but we had an issue where in some articles, the images were broken and looked like this: In the article editor, I compared the source code for the broken im...

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• Karen D Snyder
• Creación 27 de marzo de 2019 21:41
• 0 votos

1. Comunidad
2. Guide - Best Practices, Workflows, & Tips
3. Requiring a ticket attachment if a particular dropdown option is selected

Sorry, I need to make a change in what I wrote above. When you create the custom field, you should not select the option Required to solve a ticket.

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• Karen D Snyder
• Creación 27 de marzo de 2019 19:43
• 0 votos