Philip Crump
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Última actividad de Philip Crump-
Philip Crump hizo un comentario,
Thanks Eugene and Rob, Great to hear it is getting looked at!
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Philip Crump hizo un comentario,
I have found the issue! For tickets created with the exact same timestamp, the calculation seems to add their first reply times together. Do you think there is a way around this?
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Philip Crump hizo un comentario,
Hi there, Thank you for the helpful metric. I am using the date formula that you supplied, and I have confirmed that it works on most of the data. However we have seen strange behaviour whereby i...
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Philip Crump hizo un comentario,
For anybody who is interested a way we have gotten round this is to create a custom attribute checking for the email address of the user who updated the ticket. Formula: (CONTAINS[user email], "dom...
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Philip Crump creó una publicación,
Explore Reports Issue - Updater Role Doesn't Work Historically
Hi there, I would like to highlight some functionality that I think would be good to be updated if it can. The example report I am building is to find out the number of public comments made by...
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Philip Crump hizo un comentario,
In the second paragraph you say "With the Sell Enterprise plan, you can create one additional pipeline. With the Sell Enterprise plan, you can create unlimited pipelines (see Working with multiple ...
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Philip Crump hizo un comentario,
Thanks Ramin. How do you mean 'force agents to be offline'? I understand making all agents Invisible would take Chat offline. I mean it would be handy if the team leader could open the Chat app and...
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Philip Crump creó una publicación,
Chat Disaster Recovery - Make Chat Offline
RespondidaI would like to request having the ability to fully turn off Zendesk Chat in the event of an emergency. This would be handy if it was included in the mobile app so that it can be done remotely. I...
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Philip Crump hizo un comentario,
This is frustrating here too +1
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Philip Crump hizo un comentario,
+1