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Glen Schneider

Product Manager at Tesco

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Última actividad de Glen Schneider
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    Glen Schneider hizo un comentario,

    I have a similar query I am really struggling with.  I have over 900 groups with my instance of Zendesk with 100's of triggers that assign a ticket to the initial group. What I am trying to identif...

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    Glen Schneider hizo un comentario,

    I would like to second this.  Some of my dashboards contain information on a monthly bar chart. Having greater width would provide me with a better viewing experience and also clearer graphs for st...

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    Glen Schneider hizo un comentario,

    Hi Elaine,  Thank you for the responce 

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    Glen Schneider creó una publicación,

    Count tickets with attachments

    Hi,  I am trying to create an explore report to find out how many tickets we have submitted per week that have attachments. I need the data to scope the size of a problem with a new encryption tool...

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    Glen Schneider hizo un comentario,

    Hi Dave,  Thank you that is great! I was so close! Yet so far away...Thank you for the support 

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    Glen Schneider creó una publicación,

    Regex field for multiple 9 digit numbers

    Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for more than 1 group of 9 digit numbers. Example 111222333,444555666,777888999,  Beh...

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    Glen Schneider creó una publicación,

    Zendesk and Outlook integration failure

    We have integrated a mailbox into Zendesk at the server level within our business. The integration auto forwards all emails that are received at that address to Zendesk to create tickets. The issue...

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    Glen Schneider hizo un comentario,

    Thank you so much for all your help so far, between yourselves and google I am almost done with my first ever trigger. I did google this questions but I could not find the answer.    I have written...

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    Glen Schneider hizo un comentario,

    Hi Graeme Carmichael  and Violeta Micu Thank you both for your advice. That has helped me loads already.   

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    Glen Schneider hizo un comentario,

    Hi Vio,  That helps loads.  How granular can you be with the words or characters? I am being told that I can't use 'Login' as another team uses it and I also can't use 'LM' because LM could be part...