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Wendy Sumner-Winter

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Última actividad de Wendy Sumner-Winter
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    Wendy Sumner-Winter creó una publicación,

    Guide / Explore Reporting - CX

    I want to be able to do reporting and analysis on *consumer* engagement with the Knowledge Base (Guide), but I cannot see how to do anything except report on knowledge capture and agent usage in th...

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    Wendy Sumner-Winter hizo un comentario,

    Totally agree, Melanie Chow and Stassa Miller. This is a serious issue for us currently because we are doing a complete overhaul of our KB and making sure we're doing redirects and such is a seriou...

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    Wendy Sumner-Winter hizo un comentario,

    Totally agree that this would be a huge help!

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    Wendy Sumner-Winter hizo un comentario,

    Totally agree!! We really need this to measure the effectiveness of our Knowledge Base work so that we can demonstrate an ROI. I'd think it would behoove ZD to help us with that! :-)

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    Wendy Sumner-Winter creó una publicación,

    Contact Us -- Not In An Article

    Consumers currently have to click into an a category, then section, THEN article in order to access our contact form. Is this necessary? Is there a way to have a sort of stand-alone contact form th...