Amie B

1. Comunidad
2. Zendesk Talk EAP - Call Recording Permissions
3. Enabling Call Recording Opt-out

Does anyone have an example of how you have changed your IVR routing to allow for the call opt out? For example, we have this IVR setup: 1. Support - split 1.Strata and 2. FM strata2. Account Manag...

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• Amie B
• Creación 6 de diciembre de 2019 23:22
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Dashboard sharing outside of Zendesk
3. Documentation for dashboard sharing outside of Zendesk EAP

Hey Team, I'm really struggling to find where this is on our customer's account after receiving an email saying it was activated for us. I can't even get passed step 1. There's no screenshot for it...

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• Amie B
• Creación 21 de noviembre de 2019 07:03
• 0 votos

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Yep that's the one. Thanks Brett! Hope this helps you all along the way. :)

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• Amie B
• Creación 19 de noviembre de 2019 03:19
• 1 voto

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Clients not receiving initial email but do receive second attempts

Hey Lee,  I see Brett's got you covered but wanted to follow up on one part which you noted on what I referenced in an earlier post. " Since the initial ticket is being created by an Agent, wouldn'...

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• Amie B
• Creación 19 de noviembre de 2019 03:17
• 0 votos

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hey Ashlee,  You can easily hide code which will then render that part hidden/ not visible to the end-user on the help center. I'm having a little trouble from your screenshot in your post, compare...

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• Amie B
• Creación 19 de noviembre de 2019 03:12
• 0 votos

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Resolution Time

Hey Tom, I had a thought on this one for you and you would probably need to look at doing something like this in the link below to be able to report on it.  https://support.zendesk.com/hc/en-us/art...

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• Amie B
• Creación 24 de octubre de 2019 12:23
• 1 voto

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Disallowed Characters in Markdown

Hey Phil, The workaround to this would be to use the rich text editor in Zendesk instead of markdown on tickets for formatting.  I'd recommend submitting this to Zendesk Support if you haven't alre...

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• Amie B
• Creación 24 de octubre de 2019 12:18
• 0 votos

1. Support
2. ...
3. Channels
4. Setting up your Facebook channel

Hey Conza,  There is a workaround to this which you could look at using.  1. You could look at using the Zendesk Message feature from within Zendesk chat to combat this. You can answer Facebook pri...

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• Amie B
• Creación 24 de octubre de 2019 12:10
• 1 voto

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Customizations
3. Ability to remove email field or log a user in

Hey Charlie, I think you can already do this. You can emebed the web widget inside your own app using Zendesk embeddables. It now has an option to allow you to authenticate a user via JWT which wou...

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• Amie B
• Creación 1 de octubre de 2019 09:56
• 0 votos

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hi there,  I'm looking to find a way to hide the new post button on the community for end-users only. Does anyone know of a way to do this with some custom code at all? Been hunting around but not ...

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• Amie B
• Creación 23 de agosto de 2019 01:09
• 0 votos