Amie B
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Resumen de la actividad
Última actividad de Amie B-
Amie B hizo un comentario,
Hey Melanie, Dan's idea above is a great one. I had a thought as well, aside from Dan's option, you could just simply create a separate view which displays all the tickets with a particular tag/pri...
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Amie B hizo un comentario,
I'd like to share a quick tip for this report to make it even better to read. This is how my version of this report looks, showing actual percentages. To achieve the above: 1. You'll need t...
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Amie B creó una publicación,
Align checkbox with text label on form
RespondidaHi There, I was wondering if anyone might know the JS or CSS on how to align a checkbox label with the actual checkbox so it takes up less room on the form? It looks ugly with the checkbox below ...
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Amie B hizo un comentario,
Hey Greg, Would something like this be the type of report you're after here? Metric: # Tickets solved Attributes: Ticket solved month + Ticket solved Date You could also add a year filter to the da...
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Amie B creó una publicación,
Route chat to Department 2, when department 1 is offline
Hey there, Hoping someone might be able to help me with some javascript code for chat in the web widget. My customer has departments set up and the pre-fill form visible on chat. This is what th...
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Amie B hizo un comentario,
Hey Trapta, I've been playing around with your code to try and get my own version to work but no luck. I'm just looking for somehting simple here. If request_custom_fields_360026391973 is present...
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Amie B hizo un comentario,
Does anyone have an example of how you have changed your IVR routing to allow for the call opt out? For example, we have this IVR setup: 1. Support - split 1.Strata and 2. FM strata2. Account Manag...
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Amie B hizo un comentario,
Hey Team, I'm really struggling to find where this is on our customer's account after receiving an email saying it was activated for us. I can't even get passed step 1. There's no screenshot for it...
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Amie B hizo un comentario,
Yep that's the one. Thanks Brett! Hope this helps you all along the way. :)
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Amie B hizo un comentario,
Hey Lee, I see Brett's got you covered but wanted to follow up on one part which you noted on what I referenced in an earlier post. " Since the initial ticket is being created by an Agent, wouldn'...