Amie B
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Actividad total343
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen2 usuarios
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Votos4
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Suscripciones172
Resumen de la actividad
Última actividad de Amie B-
Amie B hizo un comentario,
Hi Team, Will this new channel support multiple Instagram pages? i.e my clients currently has 5 different brands (with more coming in the future), each with their own Insta page which they would li...
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Amie B hizo un comentario,
Hi Alex, Side note to the above for you, if you have Explore Enterprise, you can use the Live Talk Dashboard inside Explore which allows you to filter by groups, as opposed to Lines which you're cu...
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Amie B hizo un comentario,
Hey There, Have you perhaps looked at using the SweetHawk Tasks and Subtickets app instead? It's great to use for managing projects. When a new child ticket is created off the back of a task, the p...
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Amie B hizo un comentario,
Hey Mike, I've got a couple of proserv customers who are looking at using Flow Builder for their needs however they have both come back to me with the same feedback. They both reference the bot w...
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Amie B hizo un comentario,
Gorka Cardona-Lauridsen Do you have an update on when this will be released? We are Zendesk Partners and are currently rolling out a large enterprise project here in APAC and this feature is a big ...
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Amie B hizo un comentario,
Hey Jose, Perhaps Ingrid misunderstood what you were looking for? I assume the app I've shown you is what you're looking for as that is what I deciphered after reading your original post. I can c...
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Amie B hizo un comentario,
Hey Dominik, Sounds like you're looking to implement an automated reminder workflow. Zendesk have a nice article with some recipes on how to set this up with automation here: https://support.zendes...
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Amie B hizo un comentario,
Hey Blake, Your screenshots indicate that you don't have the right agent permissions inside Zendesk to do this. You'll need to get an admin to do this as they will be able to access the web widget ...
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Amie B hizo un comentario,
Hey Jose, Zendesk already have a Chat app for this. It's available on both iOS and Android. Here's the link to the iOS version: https://apps.apple.com/us/app/zendesk-chat/id549057844 Best, Amie
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Amie B hizo un comentario,
Hey Andrew, If you're asking if there's been movement on the possibility of being able to colour code tickets like your original post, then there's been no movement on this as far as I'm aware. As...