Amie B

1. Zendesk updates
2. Announcements
3. Announcing the Shopify Refunds and Shopify Events for Sunshine EAP

Hi David, Are you able to please confirm if the Shopify Refunds and Cancellation portion of the beta requires Sunshine? Or is it just the Events and Profiles part that requires Sunshine? Best, Amie

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• Amie B
• Editado 16 de septiembre de 2020 01:56
• 0 votos

1. Comunidad
2. Zendesk Integration EAP - New Shopify Integration
3. Cancelling or refunding Shopify orders in Support

Hi Team, Are you able to confirm if this new cancellations & refund feature requires sunshine events to use? Or is this new feature completely separate to the events & profiles for shopify via suns...

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• Amie B
• Creación 14 de septiembre de 2020 03:29
• 0 votos

1. Comunidad
2. Guide Q&A
3. Changing url of footer

Hey Yes, Happy to help you with this one.  If you replace the code in line 3 on the footer.hbs page with the below code, it will bring in your logo & desired link. You can adjust the number in the ...

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• Amie B
• Creación 14 de septiembre de 2020 01:24
• 0 votos

1. Comunidad
2. Support Q&A
3. Hide Subject and Description System Fields

Hey Ryan, Below here is the code I normally use to achieve this:     if(ticketForm == 360001824553) {         $('#request_subject').val('Mandatory Document Submission');         $('#request_descrip...

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• Amie B
• Creación 3 de septiembre de 2020 03:53
• 0 votos

1. Comunidad
2. Guide Q&A
3. Which subscription has custom domain name feature?

Hi Ali, The host mapping feature is controlled on the support platform. You will need to look at upgrading support to Team plan or higher so you can customize the URL for your Guide. :) Best, Amie

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• Amie B
• Creación 30 de agosto de 2020 23:36
• 0 votos

1. Comunidad
2. Support Q&A
3. Ticket duplication across channels

Hi Oscar, You could look at installing the Zendesk User Data app from the marketplace.  User Data App This app displays to agents if a requester has other active tickets open at the time... when th...

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• Amie B
• Creación 28 de agosto de 2020 02:30
• 0 votos

1. Comunidad
2. Guide Q&A
3. Advertise the KB from tickets using agent signatures

Hey Mary, After checking out the requirements you have, you might need to look at utilizing a third party signature app from the Zendesk marketplace to achieve this.  Zignatures Signature 4 groups ...

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• Amie B
• Creación 28 de agosto de 2020 02:25
• 0 votos

1. Comunidad
2. Guide Q&A
3. Which subscription has custom domain name feature?

Hey Ali, The Host mapping feature (using your own domain name for Guide) is available on the Team plan or higher.  If you're looking for the best package for features and cost wise, I'd recommend t...

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• Amie B
• Creación 28 de agosto de 2020 02:20
• 0 votos

1. Comunidad
2. Guide Q&A
3. Hiding leave a message button from Help Center Widget

Hi Italo, The "Leave a message" option is linked to the "Contact form" settings in the web widget. If you turn off the contact form settings, then the option for customers to submit a request or le...

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• Amie B
• Creación 28 de agosto de 2020 02:17
• 1 voto

1. Comunidad
2. Guide Q&A
3. Display Help Center Content On Other Websites/Without branding?

Hey David, You could look at displaying the web widget on your website without branding. You do need to be on the Zendesk enterprise plan in order to disable the Zendesk branding on the web widget....

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• Amie B
• Creación 28 de agosto de 2020 02:12
• 0 votos