Amie B
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Actividad total416
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen3 usuarios
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Votos5
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Suscripciones208
Resumen de la actividad
Última actividad de Amie B-
Amie B hizo un comentario,
Hi Liam, It doesn't look like you're able to sort via a custom field as it's not a parameter listed in the Search API Maybe you could still pull the tickets via the API, even though they are not i...
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Amie B hizo un comentario,
Hi Vinay, You should look at utilizing Flow Builder inside Zendesk to build an automated chat bot solution. You can check the details out here. https://support.zendesk.com/hc/en-us/articles/3600555...
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Amie B hizo un comentario,
Hi Joseph, Zendesk actually does this very thing you're looking to achieve here themselves by using their Guide (help centre) platform. You can check it out here: https://support.zendesk.com/hc/en-...
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Amie B hizo un comentario,
Hey Bryce Wilson, The Zendesk Instagram integration is reliant upon Facebook's rollout of their Messenger API. I just took a look at the latest update on this link here and it looks like FB hope to...
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Amie B hizo un comentario,
What happens in the event where the Zendesk support platform is not available because Zendesk is down. It makes live chatting for help a little impossible. Zendesk was inaccessible yesterday acros...
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Amie B hizo un comentario,
Hi Toby, Thanks for providing us with some insight into this. Regarding the workaround, when you say disable signatures, do you mean you will disable signatures on side conversations only and not o...
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Amie B hizo un comentario,
Walter Bellante That's VERY disappointing. That was the 1 thing 100% of my clients ask for. We were all very excited but now this is such a letdown. How long until clickable links are available? I...
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Amie B hizo un comentario,
Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?
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Amie B creó una publicación,
Add Brands column to Ticket Forms page
Feature request: Add a brands column to the ticket forms page so we can easily see which forms are aligned to which brands without needing to click inside the form itself. Right now some clients ...
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Amie B hizo un comentario,
Hey Ashely, You can add Text to the dashboard itself, and then position it to sit below the query. Technically it's called adding a widget to the dashboard. You can check out some more info on how ...