Amie B

1. Comunidad
2. Explore - Troubleshooting and Q&A
3. Need Paid Help For Explore Reports cuz there aint no way im gonna figure it out

Hey Sean, We feel your pain and we can totally help you with creating some reports for you via a paid service. We are an authorised Zendesk Partner so you'll be in great hands with us. Feel free to...

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• Amie B
• Editado 11 de octubre de 2019 02:22
• 0 votos

1. Comunidad
2. Zendesk Web Widget EAP - Web Widget Customizations
3. Ability to remove email field or log a user in

Hey Charlie, I think you can already do this. You can emebed the web widget inside your own app using Zendesk embeddables. It now has an option to allow you to authenticate a user via JWT which wou...

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• Amie B
• Creación 1 de octubre de 2019 09:56
• 0 votos

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

Hi there,  I'm looking to find a way to hide the new post button on the community for end-users only. Does anyone know of a way to do this with some custom code at all? Been hunting around but not ...

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• Amie B
• Creación 23 de agosto de 2019 01:09
• 0 votos

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Add description to the Attachments field for "Submit a request" form

Thanks @Vladan, that did the trick. Appreciate your help with this one. :)  

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• Amie B
• Creación 20 de agosto de 2019 02:27
• 0 votos

1. Comunidad
2. Support - Troubleshooting and Q&A
3. Add description to the Attachments field for "Submit a request" form

Hi friends,  I've been trying to follow this along but not having much luck. I'm trying to adjust the text which is associated with the email field. Instead of saying "your email address" i want it...

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• Amie B
• Creación 16 de agosto de 2019 04:57
• 0 votos

1. Comunidad
2. Guide - Product Feedback & Discussion
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hey friends,  I've been reading through the comments on this post and the script on page 4 looks like what I'm looking for here. The script looks to be allowing a custom field to show (which is awe...

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• Amie B
• Creación 16 de julio de 2019 07:14
• 0 votos

1. Comunidad
2. Support - Integrations and Third-Party Apps
3. How integrate Google Maps snippets in Zendesk

Hi Francesco, Just to confirm... where are you actually trying to implement the GMaps iframe code? What do you mean by customize the Zendesk ticket page? Is this the ticket window the agent sees? o...

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• Amie B
• Creación 4 de julio de 2019 10:28
• 0 votos

1. Comunidad
2. Guide - Themes and Customization
3. Removing Articles in Section sidebar from a Templae

P.s sorry for the massive screenshot. Not sure why it's rendered so big. 

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• Amie B
• Creación 4 de junio de 2019 08:46
• 0 votos

1. Comunidad
2. Guide - Themes and Customization
3. Removing Articles in Section sidebar from a Templae

Hi Eric, Normally you can turn off the "article in section" element within the theme editor. Screenshot below. Are you not seeing this option in your theme editor? Best, Amie :)

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• Amie B
• Creación 4 de junio de 2019 08:46
• 0 votos