
Amie B
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Actividad total309
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen2 usuarios
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Votos4
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Suscripciones155
Resumen de la actividad
Última actividad de Amie B-
Amie B hizo un comentario,
Hey Michael, Thanks for letting me know. If that's the case, I would recommend for you to reach out to Zendesk Support directly so they can help you further with this from here. They may need to ma...
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Amie B hizo un comentario,
Hey Michal, On the subscription page, have you tried to actually upgrade your subscription? When you're in the upgrade window, it should then let you select the Guide Lite plan to subscribe to. Onc...
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Amie B hizo un comentario,
Hey There, If you haven't done so already, I'd recommend for you to repost this over in the Developer Community for more specific help on debugging your app issue here. https://developer.zendesk.c...
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Amie B hizo un comentario,
Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...
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Amie B hizo un comentario,
Hey Champ, Can you give us some more context on what you're trying to achieve then just the 1 line in the subject so we can help you with the right answer from there as there's a few different way...
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Amie B hizo un comentario,
That's odd. When I run the /api/v2/ticket_fields call on my test account. It lists all of my ticket fields including custom fields with their names and the value names etc. The example below is us...
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Amie B hizo un comentario,
Hi Jiri, This may not be the answer you're after, however, I'll put it out there anyways for you. You can use the API to pull a full list of all the ticket fields in your account and it will displ...
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Amie B hizo un comentario,
Heather: What this means is previously before this change, when you added a user to a Zendesk which was running multiple brands, that user could access both brands HC's on the Zendesk regardless. T...
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Amie B hizo un comentario,
Hey Jay, Sounds like using a Shared Organization in Zendesk might be the way to go here. Basically, the org would need to contain the customers and the partner. On the partners user profile, you c...
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Amie B hizo un comentario,
Hey Dan, You can put emojis in there. I just copied and paste an emoji in there. I did a quick test and here's what it looks like. Note in my agent signature I'm using an Alias. You can also put th...