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Marc Solomon

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    33
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Última actividad de Marc Solomon
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    Marc Solomon creó una publicación,

    Microsoft Search Connector

    We are moving heavily into the Teams Microsoft 365 space and use the search bar across all the 365 platforms all the time. It would be awesome if there was a Zendesk connector. I would expect this ...

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    Marc Solomon hizo un comentario,

    David Gillespie - Any movement on this one? 3 months and we are still suffering without this.

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    Marc Solomon hizo un comentario,

    Have to agree with the above comments here. This is really frustrating since I want to be able to revive On-hold tickets back to Open status (After giving customer couple of days to see if the issu...

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    Marc Solomon hizo un comentario,

    Brian Blumenthal - I have tried using Power Automate but not for side conversations, just ticket updates. I have found sometimes it doesn't always hit the Power Automate service. I am not sure if i...

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    Marc Solomon creó una publicación,

    Auto-Archive date for Articles

    As a Zendesk Agent, when I create a "Known issue article" which has a scheduled change that will resolve the issue, I want the article archive date to automatically archive the article from the use...

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    Marc Solomon creó una publicación,

    Side Conversations - Microsoft Teams Integration

    At present side conversations (Collaboration add on) only supports email and Slack. We use Microsoft Teams and would love the same basic functionality as we can see with Slack. Please make this hap...