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Stefan Jonsson

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Última actividad de Stefan Jonsson
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    Stefan Jonsson hizo un comentario,

    Greg - Community ManagerAny comments from Zendesk on this topic? We recently switched to the new Workspace and we're very disappointed that you cannot choose in which order things shall appear. 

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    Stefan Jonsson hizo un comentario,

    Got an error message in Slack saying "The configuration for this integration is incomplete. Please contact your admin to resolve the issue."I managed to solve the issue by going through the install...

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    Stefan Jonsson creó una publicación,

    Add custom reminders to tickets

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    I have tried to find a way for an agent to add a custom reminder on a ticket. Let's say I have a ticket that I want to follow up in, say, 2 hours or perhaps at 1 pm tomorrow. I would like to have a...

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    Stefan Jonsson hizo un comentario,

    Got this reply from Zendesk earlier (slightly edited to remove some account details):"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you wi...

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    Stefan Jonsson hizo un comentario,

    Ricardo (Zendesk couldn't find you when I tried to "@" mention you, But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time?...

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    Stefan Jonsson hizo un comentario,

    Brett BowserAny updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all. 

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    Stefan Jonsson hizo un comentario,

    Brett Bowser Thanks for getting back to me. Since I would like to know before recovering, your first suggestions wouldn't work.  But yes, we do have email forwarding, so I should be able to access ...

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    Stefan Jonsson hizo un comentario,

    Dear Zendesk, Is there a way to see the original email being sent?We have a case where I want to figure out all recipients of an email sent to our support. When I click on the suspended ticket I ca...

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    Stefan Jonsson hizo un comentario,

    Please add examples to this article. And add more related "deep dive" articles on the topics you touch, like how to create awesome conditions.  

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    Stefan Jonsson hizo un comentario,

    @Devan. Ok, thanks for clarifying. Added my comments to an already existing request regarding this https://support.zendesk.com/hc/en-us/community/posts/360000993288-Comments-by-users-not-explicitly...