Lyreco

1. Comunidad
2. Feedback on Support
3. Side Conversation - notifications on closed tickets

HiI totally agree with Marta and David.Hope you guys find a quick fix  Maybe this is a comment on a closed ticket ?? and nobody will read it because no-one will be notified ??

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• Lyreco
• Creación 23 de diciembre de 2019 17:27
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets

HelloThere is an issue with a response to a side converstion on a closed ticket.As the agent to does get the info that someone replied.We thought we could have a trigger on the event so that we cou...

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• Lyreco
• Creación 23 de diciembre de 2019 10:02
• 2 votos

1. Comunidad
2. Feedback on Support
3. Preserve Group and Assignee for user-generated follow-up tickets

+ 1 At least assignment to Group would ensure it is managed properly

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• Lyreco
• Creación 19 de junio de 2019 07:43
• 0 votos