Mihaela Dragota
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Última actividad de Mihaela Dragota-
Mihaela Dragota hizo un comentario,
Hey Kay, That actually sounds like a good idea, thanks! I just want to confirm with you before providing this workaround further: if we were to set up this combination of checkbox and trigger, woul...
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Mihaela Dragota creó una publicación,
Submitting a ticket before removing a CC so they do not receive the notification
Hi, We have many cases in which the requester sends their email with someone else in CC. Due to an internal security policy, we need to remove the CC'd person from CC when replying to the request...
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Mihaela Dragota hizo un comentario,
Hi, When following the instructions on how to access the dashboard: In Zendesk Support, open the product tray. Click the Explore icon. From the list of dashboards, choose the Live dashboard. We d...
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Mihaela Dragota hizo un comentario,
Hi, Is there a way to make the organization a mandatory field at ticket resolution? There are cases in which we receive emails from someone with a gmail.com/icloud.com/etc. email address and, as ...
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Mihaela Dragota hizo un comentario,
Hi, We have some 3rd party entities we often escalate tickets with. When we send them an email, they often send auto-replies, which create Zendesk tickets (they are not suspended). We cannot suspe...
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Mihaela Dragota creó una publicación,
Enable Multi-line field text box to adapt to the lenght of the text
Hi, We are using a Multi-line field in one of our ticket forms extensively and we have some agents checking those tickets regularly. The field is always completed with 15+ lines. Until now, the tex...
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Mihaela Dragota hizo un comentario,
Hey Janne V, If you check an end-user's account, you can switch from requested to CC'd tickets: I hope it helps.
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Mihaela Dragota hizo un comentario,
Hi Kristin Bouveng, If you click on the 3 dots next to a trigger, you can select 'Select Position', which will enable you to select the position in all the pages. I hope it helps.
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Mihaela Dragota hizo un comentario,
Hi Jason, You can create a trigger to help you with it.
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Mihaela Dragota hizo un comentario,
Hi @..., We are actually using macros for this kind of situation. One of our groups works with multiple organisations, each of them having a client-specific ending 'template'. I created all such ...