Ayal Kellman

1. Comunidad
2. Feedback on Guide
3. Manage tags/labels in Help Center articles

+1 for this - thanks!

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• Ayal Kellman
• Creación 31 de marzo de 2020 11:55
• 0 votos

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

Just to clarify - if I "delete" a language, the content of the translated articles are not lost? They will all reappear if I re-add the language? Is there a way to access them once the language is ...

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• Ayal Kellman
• Creación 31 de marzo de 2020 11:45
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

Hi - what about edit/publish permissions by language? I don't want our Spanish agents to be able to edit the German versions of articles.  I can set "Managed by" permissions to a certain segment bu...

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• Ayal Kellman
• Creación 4 de febrero de 2020 10:46
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

Thanks, Hillary! That was incredibly helpful 

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• Ayal Kellman
• Creación 23 de enero de 2020 08:14
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

Does anyone know of a recipe for identifying tickets that contain a user reply after the ticket was submitted as solved? Thanks!

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• Ayal Kellman
• Creación 21 de enero de 2020 14:34
• 0 votos

1. Comunidad
2. Feedback on Support
3. Gmail connector — add failure notification

+1 for this!

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• Ayal Kellman
• Creación 21 de noviembre de 2019 07:50
• 0 votos

1. Zendesk updates
2. Announcements
3. Action needed: Re-authorize Zendesk Gmail Connector

+1 to all the questions above. This is extremely vague...

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• Ayal Kellman
• Creación 20 de noviembre de 2019 12:55
• 1 voto

1. Guide
2. ...
3. End-user guide for Help Center
4. Submitting and tracking requests in the Help Center Customer Portal (Guide Professional and Enterprise)

@... - Thanks! Just to clarify - when I implement all that you wrote, I will get the same results from the Help Center mobile SDK? Thanks

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• Ayal Kellman
• Creación 27 de octubre de 2019 09:55
• 0 votos

1. Guide
2. ...
3. End-user guide for Help Center
4. Submitting and tracking requests in the Help Center Customer Portal (Guide Professional and Enterprise)

Hi -  When a user is browsing the Help Center and submits a request, is there a way to track what article they submitted the request from? Specifically asking for the mobile SDK... Thanks

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• Ayal Kellman
• Creación 20 de octubre de 2019 08:22
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

+1 for this. Looking forward to better updates

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• Ayal Kellman
• Creación 10 de octubre de 2019 13:31
• 1 voto