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Michael

I'm a director of product support for a SaaS company called NinjaRMM; providing a cloud solution for the Managed Services and Endpoint IT industries.

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    Michael hizo un comentario,

    Very helpful suggestions, team.  Thank you.  I'm in the process of building out a revised community layout - more similar to how you (zendesk) have yours - product specific, rather than a catch-all...

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    Michael hizo un comentario,

    Here's another comment from just one of our customers before he proceeded to post a script.  It's worth noting that we're getting increased heat for using ZD Guide for our public community due to t...

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    Michael creó una publicación,

    Feature Request Management?

    Does anyone else have a "feature request" section for their community?   If so, how are you managing tracking, responses, etc? Should this be a separate Brand to be managed by the product team? Any...

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    Michael hizo un comentario,

    Hey Nicole, et al., Since i know that money is the key motivator for any feature request (which makes sense - most businesses have to follow this model), it might be worth sharing that we are activ...

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    Michael hizo un comentario,

    To add to the chorus, We also support a technical product that requires code snippets frequently in both questions (from end users) and in responses from agents.  To not have some form of markup or...

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    Michael hizo un comentario,

    bump.  This would be a nice feature.  Any progress on this?