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Thao (TC). Tran Nguyen Phuong

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Última actividad de Thao (TC). Tran Nguyen Phuong
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    Thao (TC). Tran Nguyen Phuong hizo un comentario,

    We sometimes receive the notification about connection failure to our email . Thus, we have missed some emails from customers (emails didn't become tickets as usual).  And then, we have to reconnec...

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    Thao (TC). Tran Nguyen Phuong creó una publicación,

    Add attributes are not listed in the list of filters when creating reports

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    Dear team, I created one custom field in user field (Field:Team) which determines the team of an agent. Curently, I can't use the Group field because one agent can belong to many groups. On the oth...

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    Thao (TC). Tran Nguyen Phuong creó una publicación,

    The date that customer responded to the survey

    I want to get the date when customer responded to the survey. What can I do? I don't see the date that customer responded to the survey in How when I make an insight report.

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    Thao (TC). Tran Nguyen Phuong creó una publicación,

    Add attributes are not listed in the list of filters when creating reports

    Hello, I have a report created but certain attributes are not currently listed in the list of filters because there not being affected in the current metrics. This becomes an issue if in future rep...