Frida Karlsson

1. Comunidad
2. Feedback on Chat
3. Multilanguage for triggers

Hi, We are using chat in Zendesk helpcenter and we would like to use 2 different languages for the triggers in chat. Swedish and English. I've understood that it is possible to make two different t...

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• Frida Karlsson
• Creación 25 de octubre de 2019 15:05
• 1 voto

1. Support
2. ...
3. Business rules
4. How do I edit the automatic response sent to someone who submits a ticket?

Thanks Brett! Now it works :)  

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• Frida Karlsson
• Creación 4 de septiembre de 2019 07:30
• 0 votos

1. Support
2. ...
3. Business rules
4. How do I edit the automatic response sent to someone who submits a ticket?

Hi Brett,  Thank you for your answear!  Below you will find a picture of the automatic e-mail that is sent to our end users when they send an e-mail to us. The e-mail is telling the customer that "...

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• Frida Karlsson
• Editado 3 de septiembre de 2019 07:30
• 0 votos

1. Support
2. ...
3. Multiple language support
4. Detecting an end-user's language from an email message

Hi Brett, Thank you for your answer! Yes I have new users getting the wrong language. A Finnish-writing user gets Swedish language and so on. Do you know what might be the cause of this? /Frida

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• Frida Karlsson
• Editado 28 de agosto de 2019 14:26
• 0 votos

1. Support
2. ...
3. Business rules
4. How do I edit the automatic response sent to someone who submits a ticket?

Hi all,  I would like to add the customers text into the "thank you for contacting us" message. This so that the customer will know what they have contacted us about. Is that possible? For example:...

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• Frida Karlsson
• Creación 23 de agosto de 2019 13:18
• 0 votos

1. Support
2. ...
3. Reporting
4. Customizing your customer satisfaction survey

Hi all,  Is it possible to have rating from 1-6 in the placeholder or is there only a yes/no placehonder? Thank you! :) 

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• Frida Karlsson
• Creación 23 de agosto de 2019 09:22
• 0 votos

1. Support
2. ...
3. Multiple language support
4. Detecting an end-user's language from an email message

Hi all,  I'm trying to make Zendesk automaticly detect an end-user's language from an email but it does not work. Even thogh the end-user is writing in English Zendesk put's Swedish as the used lan...

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• Frida Karlsson
• Editado 20 de agosto de 2019 08:05
• 0 votos

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Managing help center translations for articles

Hi,  When creating our articles we had english as default language resulting in all articles to have american english as sorce language (eaven tough we did write in swedish). I would like to transf...

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• Frida Karlsson
• Creación 15 de agosto de 2019 14:56
• 0 votos

1. Support
2. ...
3. Reporting and performance
4. How are ticket channels defined in Insights?

Hi,  I'm facing ticket channels called "Web" and also "Any Channel". We do not use applications and the Guide is not activated jet. What could they be about? Maybe one of them could be Instragram. ...

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• Frida Karlsson
• Creación 8 de agosto de 2019 13:04
• 0 votos