Fiona
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Resumen de la actividad
Última actividad de Fiona-
Fiona hizo un comentario,
Thank you for clarifying!
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Fiona hizo un comentario,
Hi Ricardo Thanks for that link! Our automation is set to only request satisfaction rating if there are public comments in the ticket, which there hardly ever are in chat sessions. I guess my ques...
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Fiona hizo un comentario,
If I have Enterprise, can I have one brand, two Help Centers? I want the full one on our website and a paired down version available through our app, so I figure I will need two Help Centers, but t...
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Fiona hizo un comentario,
Hi Brett I'll keep an eye out to see if it happens again. We don't often deal with chat, so I haven't got a lot of data or examples to pull from - that was the only reason I could think of as to wh...
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Fiona hizo un comentario,
Would a customer typing in capital letters prevent the autotranslation from picking up? I just had a customer typing in Spanish and the autotranslate didn't show. Just wondering if that might be wh...
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Fiona hizo un comentario,
Thanks, Ricardo! I don't seem to be able to click on the link you sent, but it sounds like that's the article I need! Do I need to keep the support ticket open to allow the satisfaction rating to b...
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Fiona hizo un comentario,
Does this mean that even if an agent ends the chat, the customer can still leave a rating for the agent? I'm not sure what the best practice is when a customer ghosts (i.e. leaves without warning) ...
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Fiona hizo un comentario,
Hi Joan I'm only a beginner myself, but did you call the metrics the exact same thing? I made that mistake once - you have to make sure it's the same name. If it's not that, I'm not sure - maybe so...
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Fiona hizo un comentario,
Thank you!
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Fiona hizo un comentario,
Hi - can you embed the same contact form as in the widget onto a webpage, so that the customer doesn't have to open the widget to be able to contact us? Thanks!