Fiona
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Última actividad de Fiona-
Fiona hizo un comentario,
Thank you! I feel like it would be good to be able to separate that out natively, but I will check with the dev team if this is something we can do. Thanks!
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Fiona hizo un comentario,
Will it be a service included with Explore Professional?
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Fiona hizo un comentario,
Hi - is there an update on being able to send dashboards externally?
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Fiona hizo un comentario,
Hi again! Another question that I couldn't really find the answer to - agents use our Help Center to check their answers and provide links for customers through Chat etc. How can filter out their ...
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Fiona hizo un comentario,
Thank you for clarifying!
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Fiona hizo un comentario,
Hi Ricardo Thanks for that link! Our automation is set to only request satisfaction rating if there are public comments in the ticket, which there hardly ever are in chat sessions. I guess my ques...
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Fiona hizo un comentario,
If I have Enterprise, can I have one brand, two Help Centers? I want the full one on our website and a paired down version available through our app, so I figure I will need two Help Centers, but t...
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Fiona hizo un comentario,
Hi Brett I'll keep an eye out to see if it happens again. We don't often deal with chat, so I haven't got a lot of data or examples to pull from - that was the only reason I could think of as to wh...
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Fiona hizo un comentario,
Would a customer typing in capital letters prevent the autotranslation from picking up? I just had a customer typing in Spanish and the autotranslate didn't show. Just wondering if that might be wh...
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Fiona hizo un comentario,
Thanks, Ricardo! I don't seem to be able to click on the link you sent, but it sounds like that's the article I need! Do I need to keep the support ticket open to allow the satisfaction rating to b...