Fiona
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Última actividad de Fiona-
Fiona hizo un comentario,
I have set up a trigger that sends an auto email when someone emails our support@DOMAIN.zendesk.com. However now that I have added an external email address which forwards to this email (so that we...
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Fiona hizo un comentario,
That's my question too, Sarah! Hopefully someone knows the answer.
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Fiona hizo un comentario,
For one of my five categories, I want to jump from the category directly into the article list (skipping the section level as we don't need to divide the category further). Is there a way to do tha...
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Fiona hizo un comentario,
Hi there With regards to this comment "with chat tags you'll not be able to apply any chat tags while a chat is ongoing also all the tags that got applied before chat starts will not be surfaced in...
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Fiona hizo un comentario,
I made a ticket about this and was told it's a known issue that Zendesk is working on fixing. I see the ratings show up in Explore but not in Support.
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Fiona creó una publicación,
Feature Request: Add all previous user interactions to user tab and recent interactions
As per this article, any archived tickets will not show in the user tab or the previous interactions panel on the user information app. This is a problem because agents use this tab to see what in...
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Fiona hizo un comentario,
So I just found out that the "User Interactions" pane (and the "five most recent" app) don't show the archived tickets... surely the point of both of these features is to show the user interactions...
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Fiona hizo un comentario,
Hi Brett - thanks for confirming. I was worried something was incorrect. Thanks!
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Fiona hizo un comentario,
Thanks for your reply! I see them under their respective Twitter/Facebook tabs of the settings, but under Channel Integrations > Social Messaging, it says I have nothing added. I've refreshed and c...
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Fiona hizo un comentario,
Hi Arpan Thanks for your reply. 1. OK, thank you! 2. Great! 3. We tested this and it still doesn't show - we also aren't able to transfer chats to each other. I will log a ticket. 4. It's still not...