Sara Gardinier
Customer Support Team Manager at Research Square.
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Última actividad de Sara Gardinier-
Sara Gardinier hizo un comentario,
Thank you Au Finh!
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Sara Gardinier creó una publicación,
Skills-based Routing Views
RespondidaAre there ways for certain skills to override other skills? For example, in our company we have two very important skill differentiators: language skills and billing skills. Oftentimes this will le...
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Sara Gardinier hizo un comentario,
As a follow-up question, I would love to be able to have skills that override other skills. For example, if I have a ticket that has two skills, one of them being a language based skill, I would lo...
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Sara Gardinier hizo un comentario,
Has partial matching (as mentioned in this post https://support.zendesk.com/hc/en-us/articles/360000789788/comments/360000389728) been assessed as viable? (or not?)
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Sara Gardinier hizo un comentario,
This is still affecting us as well. I made the changes described above and that seemed to help for a few hours last night, but the spammers are back in full force today. We've received dozens of me...
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Sara Gardinier hizo un comentario,
The reports I am looking to generate would include data on which articles are being accessed by agents via search, if that helps. Basically, I want something that says:Agent A searched for ______ (...
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Sara Gardinier hizo un comentario,
Another vote for this functionality within drillthrough! Clickable links is fine from the query, but I truly believe this should just be native functionality when using drillthrough. It seems count...
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Sara Gardinier hizo un comentario,
I would also love this data to be available.
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Sara Gardinier hizo un comentario,
Thanks, Brett!
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Sara Gardinier hizo un comentario,
Agreed, I would love to have this more drilled down level of reporting for Agent SLA vs Ticket SLA.