Sara Gardinier
Customer Support Team Manager at Research Square.
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Resumen de la actividad
Última actividad de Sara Gardinier-
Sara Gardinier hizo un comentario,
Is this still being rolled out? I do not seem to have access yet and we are very near to the end of October. I'm really looking forward to this update so if there is a way to confirm when it will b...
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Sara Gardinier hizo un comentario,
I can verify that it works, my team is using it with success! Thanks, Au Finh for the update. :)
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Sara Gardinier hizo un comentario,
Thank you Barry!
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Sara Gardinier hizo un comentario,
I'm not seeing the ability to add a condition for Skills to my public views. It isn't an option that I can select from the dropdown choices. Is this not functional for everyone? We currently use sk...
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Sara Gardinier hizo un comentario,
Agreed, my team is upset about the resized macro box!
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Sara Gardinier hizo un comentario,
Thank you Au Finh!
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Sara Gardinier creó una publicación,
Skills-based Routing Views
RespondidaAre there ways for certain skills to override other skills? For example, in our company we have two very important skill differentiators: language skills and billing skills. Oftentimes this will le...
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Sara Gardinier hizo un comentario,
As a follow-up question, I would love to be able to have skills that override other skills. For example, if I have a ticket that has two skills, one of them being a language based skill, I would lo...
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Sara Gardinier hizo un comentario,
Has partial matching (as mentioned in this post https://support.zendesk.com/hc/en-us/articles/360000789788/comments/360000389728) been assessed as viable? (or not?)
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Sara Gardinier hizo un comentario,
This is still affecting us as well. I made the changes described above and that seemed to help for a few hours last night, but the spammers are back in full force today. We've received dozens of me...