• Actividad total
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
  • Suscripciones

Resumen de la actividad

Última actividad de Micah
  • Avatar

    Micah hizo un comentario,

    @Mark Tickets created from emails sent to an address are responded to from that address. When you respond to a ticket that was created from a form, the response will come from whatever is set as yo...

  • Avatar

    Micah creó una publicación,

    Option for percentile as aggregator

    Median is a great start as an aggregator, but in some cases rather than knowing what value 50% of tickets fall into, you'd like to know the 80th or 90th percentile (for example, 90% of our tickets ...

  • Avatar

    Micah creó una publicación,

    Time spent per agent during a specific time period

    I am trying to create a recipe that will allow me to see how much time agents have spent on ticket updates during a specific timeframe, regardless of whether or not the ticket was created or solved...