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Devan - Community Manager

Community Manager

Zendesk Community Team
  • Actividad total
    2867
  • Última actividad
  • Miembro desde
  • Siguiendo
    2 usuarios
  • Lo siguen
    8 usuarios
  • Votos
    22
  • Suscripciones
    1728

Resumen de la actividad

Última actividad de Devan - Community Manager
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    Devan - Community Manager hizo un comentario,

    Hello Bart, The ability to change country data with a trigger natively is not possible in Support. You could use ticket tags to have agents choose the country the ticket is for. This could prove he...

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    Devan - Community Manager hizo un comentario,

    Hello, Carsten van Willigen, There currently isn't a way to natively utilize macros for CC or Requester fields. I would recommend sharing your usecase in our product feedback forums so our devs can...

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    Devan - Community Manager hizo un comentario,

    Hello Juan Du, Natively there is no out of the box way to do this. However, there is an app you could use that should fit your needs perfectly! It is called Attachments Plus and in beta so the app ...

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    Devan - Community Manager hizo un comentario,

    Hello Victoria,  The announcement I like primarily colvers the following updates. Call recording permissions: The caller can opt-in or opt-out of a call recording by pressing 3 on their keypad A...

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    Devan - Community Manager hizo un comentario,

    Hello Rob Jacobs - Director of Information & Technology, I reached out to our moderator team to see if they had some knowledge regarding this error with Power BI. I'll also be sure to include it in...

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    Devan - Community Manager hizo un comentario,

    Hello Davide Letizia, From within your Zendesk account, you should be able to click on the help tab and then the account button to be connected to someone who can assist. I would recommend starting...

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    Devan - Community Manager hizo un comentario,

    Hello Davide Letizia, That is something our advocacy team can assist you with. The Owner or Admin of the account will need to submit a ticket requesting to have export access enabled on their accou...

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    Devan - Community Manager hizo un comentario,

    Hello David Louw, Talk issues with call performance can be caused by a variety of reasons. I looked into your account server to see if you were getting hit with any outages or issues, and everythin...

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    Devan - Community Manager hizo un comentario,

    Hello James Robinson,   My apologies! I've corrected the link, so it should take you to the appropriate article now. Let me know if you run into any further problems. Best regards. 

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    Devan - Community Manager hizo un comentario,

    Hello Victoria, The link in Brett's previous post is to an EAP that has ended, and this feature is now live in Talk. You can read about it's features and launch our formal announcement.  Best regar...