Devan - Community Manager

1. Comunidad
2. User Tips & Tricks
3. Support Tip: How to change the ticket Subject using a trigger

Hello Lou, Glad this tip helped you out! Also, thanks for sharing with the community your tip on our tip! :D Best regards.

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• Devan - Community Manager
• Creación 7 de abril de 2021 14:52
• 0 votos

1. Comunidad
2. Support Q&A
3. Export End users email address

Hello Joseph, Our apologies for the broken link you ran into. This is due to this article being achieved as the API Console, previously available at https://developer.zendesk.com/requests/new, has ...

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• Devan - Community Manager
• Creación 7 de abril de 2021 14:39
• 0 votos

1. Talk
2. ...
3. Talk basics
4. Zendesk Talk number availability and pricing

Hello Lolita Vazquez, At this time, we have no new pricing announcement to disclose. We are always seeking ways to make our pricing and product packages more versatile to better our customers' need...

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• Devan - Community Manager
• Creación 22 de marzo de 2021 15:27
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Send first mail to requester when deadline is set

Hello Kim, Really great tip you shared, and we appreciate you breaking this down so well for everyone here in the community! Best regards

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• Devan - Community Manager
• Creación 22 de marzo de 2021 14:30
• 0 votos

1. Zendesk updates
2. Announcements
3. Zendesk Community Weekly Digest - March 18, 2021

Hello Francis Morissette, Appreciate you letting us know the recording link not being viewable! We'll look into this and see where the technology break took place to have this fixed ASAP. Best rega...

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• Devan - Community Manager
• Creación 18 de marzo de 2021 16:54
• 1 voto

1. Comunidad
2. Explore Q&A
3. Explore | After trial period

Hello Inga Witt, After your trial has ended, you will need to select what you want to add to your account on the Legacy billing. If you have a new account with the new billing, you should get the l...

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• Devan - Community Manager
• Creación 2 de marzo de 2021 18:42
• 0 votos

1. Zendesk Suite
2. Managing cross-product features
3. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Hello Tobias Linder-Geiger, I reached out to our product team, and I can confirm that t is currently on our roadmap to address in a more impactful manner. At this time, we are not ready to announce...

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• Devan - Community Manager
• Creación 1 de marzo de 2021 18:43
• 0 votos

1. Guide
2. ...
3. Guide reporting and SEO
4. Redirecting traffic from deleted Help Center articles

Hello David Halewood, This article's information with some changes to fit your use case is the best documentation we have available for this ask. I'll reach out to our moderator team to see if they...

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• Devan - Community Manager
• Creación 1 de marzo de 2021 18:20
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Using the Mail API to update ticket properties from your inbox

Hello Alejandro Lopez, We have no recent updates to announce at this time, but I would recommend posting in our product feedback forums. This is where our devs share insights on future roadmaps and...

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• Devan - Community Manager
• Editado 12 de febrero de 2021 00:24
• 0 votos

1. Comunidad
2. Feedback on Support
3. DARK MODE

Hello Lee Nicholson, There is also a Firefox extension if that is your browser of choice too!  Zendesk Dark Mode Theme Best regards. 

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• Devan - Community Manager
• Creación 11 de febrero de 2021 23:58
• 0 votos