Devan - Community Manager
- Actividad total 802
- Última actividad
- Miembro desde
- Siguiendo 1 usuario
- Lo siguen 1 usuario
- Votos 9
- Suscripciones 389
Resumen de la actividad
Última actividad de Devan - Community Manager-
Devan - Community Manager hizo un comentario,
Hello Ryan Frye, I think we can piece this together for you, but we'd like a little more information regarding the way you were trying to accomplish this. Would you be able to share some screenshot...
-
Devan - Community Manager hizo un comentario,
Hello Nulat Danur Wendo, So it does seem like you might be setting up your formulas in a way that is counterproductive to what you are trying to accomplish. I would recommend using the following re...
-
Devan - Community Manager hizo un comentario,
Hello Glenn Dufraing, I've gone ahead and created a ticket on your behalf so one of our Advocates can look into this issue more in-depth. You should expect a response from them in the relatively ne...
-
Devan - Community Manager hizo un comentario,
Hello Melanie Leu, You should be able to add SLA breaches to your view which, if I understand your question correctly, should solve this issue. I' ve gone ahead and linked the article below that go...
-
Devan - Community Manager hizo un comentario,
Hello Pedro Reis, The way our base product is set up Support tags and Chat tags function as two different tags, so a "Copy/Paste" method of transferring these wouldn't be possible. Best regards.
-
Devan - Community Manager hizo un comentario,
Hello Amie B, So for changing your IVR routing to allow for call opt-out, I would recommend following the instructions in the article linked below. Route incoming calls w/ IRV Best regards.
-
Devan - Community Manager hizo un comentario,
Hello dxFeed B2C Support, This article linked below should help you in setting up the custom fields you discussed in your ticket fields. Let us know if you have any questions and have a great day.A...
-
Devan - Community Manager hizo un comentario,
Hello Batoul, My recommendation would be to filter your tickets by the sender, which is depicted in the following post here. As for your second question, the answer to that would be no due to that ...
-
Devan - Community Manager hizo un comentario,
Hello Kelsey Davis, I would recommend as Socorro stated using something like the Notification App or possibly even a utility like Slack to bridge the time gap when communicating w/ your team. Best...
-
Devan - Community Manager hizo un comentario,
Hello Batoul So my recommendation would be to create a view to check for those keywords you want to be moved. I've listed below instructions on how to go about accomplishing this. Go into Admin > V...