Devan
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Última actividad de Devan-
Devan hizo un comentario,
Hello Paulina Jankowiak, You would have to create an individual dashboard for each agent. I know this can be cumbersome, so I would recommend posting your feedback and experience with Explore in ou...
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Devan hizo un comentario,
Ryad-Malik MEFTAHI, I've opened up a ticket for you since this looks like it might be a bug and should receive a response from one of our advocates shortly. Let us know if there is anything else we...
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Devan hizo un comentario,
Hello Andrey Bobrovskiy, Thanks for the questions! I would suggest though posting this product request in our product feedback forums where are devs usually look for user submissions to improve the...
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Devan hizo un comentario,
Liam Tran, Your request currently is not possible in Explore right now in the product's current state. I would recommend posting in our Explore product feedback forums so our developers can conside...
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Devan hizo un comentario,
Hello tomicahleb, While it is not possible to select a floating date range using the custom metric listed above, you can create a filter using the default ticket created date. Let us know if you ha...
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Devan hizo un comentario,
Alessandro Bertuci, We would love to answer this question for you but we could use a little more information on what you're trying to accomplish. I would also recommend posting your question in our...
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Devan hizo un comentario,
Hello Daryl, You can't use special characters such as #,@, or ! in tags. When you try to add these characters, they will disappear when the ticket is updated. I've added an article below that goes ...
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Devan creó una publicación,
Interview with Zendesk Expert Sarah Conn
Each month, we host an AMA-style conversation in the Zendesk Community on hot support topics, where we invite a panel of guest experts to answer user questions and share their specialized knowledge...
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Devan hizo un comentario,
Hello Leo, For new features, like the moderator one, you will need to have Gather Pro to have access to them. Otherwise, you are still free to use the nonprofessional version without the premium. I...
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Devan hizo un comentario,
Hello Viktor, I appreciate the screenshot with your post. You seem to be using the Ticket last updated date, which gives the time of the most recent update to the ticket. What you will want to use...