Devan - Community Manager
Community Manager
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Actividad reciente de Devan - Community Manager-
Hello ainsley ash, You can find the option to grant agents these permissions under the Admin icon, select Settings > Agents, then click Agents Can Delete Tickets. For further help, see Enabling age...
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Hello Christian R., What you are trying to accomplish is laid out here in the following article I shared below. This will let you create a new ticket that references the closed ticket and pulls dat...
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Hello Daniel Johnson & Maja Zivkovic, Our apologies for the delayed response. Currently, we have no news to announce on this product update being under development at this time. I would strongly re...
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Hello Ayal Kellman,Adjusting this recipe as you described is currently not possible since CSAT data is not pulled into the SLA data set at this time. The only workaround I would suggest would be to...
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Hello Matthieu HULEUX, At this time, we don't have any current plan to announce this at this time. I would recommend sharing your use case and why you would like this change implemented in our prod...
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Hello Susan Maher, Appreciate you sharing this feedback with us since it helps us identify areas to level up our products. I would recommend sharing this in our Product Feedback forums so our devel...
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Hello Anna Pais, The article linked above is actually has been archived, yet the solution he provided still is relevant. Let us know, however, if you need more information on this topic. Best regar...
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Hello Ty Angell, I reached out to your account manager, and you should hear back from them relatively soon. They would be one to discuss upgrades to your account, such as this add-on. Best regards.
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Hello Sophie Maini-Gastou, If you've already requested access to this EAP via our sign-up doc and not received a response, that usually means the EAP is at capacity and currently not accepting more...
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Hello Phil Mocek, I reached out to our development team to see if they had an update regarding this area of the product. They'll have more information to share regarding your feedback by the end of...