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Rob Balderstone

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    Rob Balderstone hizo un comentario,

    Yes that's a great addition. It would be easy to set up some tags with "Red Flag" keywords such as "error" "Site Down" etc - and have a custom view which includes those tickets. 

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    Rob Balderstone creó una publicación,

    Alerts based on volume of new tickets.

    As a small business, we don't have 24/7 customer support. It would be useful to get a notification to an external (personal) email - or even a text, if our volume of new tickets jumps significantly...