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Tom Skjönsberg

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Última actividad de Tom Skjönsberg
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    Tom Skjönsberg creó una publicación,

    Live data filtering

    Having just gotten access to the live data in Explore I am looking for some filtering tips. For some reason Zendesk seems to have chosen to limit the filtering to only single choice for live data, ...

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    Tom Skjönsberg hizo un comentario,

    The request was made 2 years ago, for something that is considered an extremely basic metric in any CS environment. Can someone from Zendesk reply and explain what is taking such a long time for this?

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    Tom Skjönsberg hizo un comentario,

    Have been looking through the recipes and trying to customize them to have the week start on Monday. However I have not had any luck so far. Does anyone have a good solution for how to have this di...

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    Tom Skjönsberg hizo un comentario,

    Brett Bowser Do the product managers have any comment on why there was a change made to the default start of week day? Why was it changed from Monday to Sunday as start of the week without any prop...

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    Tom Skjönsberg hizo un comentario,

    So apart from changing the default to be week starting on Sunday without notice, has there been any updates to when we can expect this to be added?

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    Tom Skjönsberg creó una publicación,

    Chat transfers not displaying in query

    I am trying to count transferred chats in a query, which should be simple enough using the Transferred chats or Transfers metrics. However, while testing for this the transfers do not appear to be ...

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    Tom Skjönsberg hizo un comentario,

    Thank you for your answer Devan. I made a post in the product feedback forum as well. I was sort of expecting this answer, as I have seen the same limitations in many scheduling and reporting tools...

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    Tom Skjönsberg creó una publicación,

    Report on shifts spread across 2 days

    Basically I have two night shifts that are creating an issue for generating decent shift reports. The shifts we have are spread across two sites, and look as follows: 06:00-14:0008:00-16:0014:00-22...

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    Tom Skjönsberg creó una publicación,

    Report on shifts overlapping days

    I was looking at the recipe posted here in order to modify it for our use, but I am running in to an issue due to our shifts setup. Basically I have two night shifts that is creating an issue for g...

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    Tom Skjönsberg hizo un comentario,

    Posted in Q&A yesterday because I need this functionality to report on which agent updated specific tags. The ability to do a simple IF [Changes - Field name] = "Ticket tags" AND[Changes - New valu...