Mohamed Abdelwahed

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    Mohamed Abdelwahed hizo un comentario,

    Mr. Graeme, Thanks a lot, I will try and feed you back  

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    Mohamed Abdelwahed hizo un comentario,

    Thanks Mr, Andrew, What I meant to say is " I need some way to make the Quality team not picking the ticket from the agent solved but instead they will get a random amount of tickets for agent or a...

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    Mohamed Abdelwahed creó una publicación,

    Random ticket - Quality purpose


    Hi, We are working in a bigger company that has a team to monitor the solved ticket and I want to know if there is anyway to make the QA team not pick the ticket from the queue and to be assigned t...