Marta Jacuk-Zurak
- Actividad total 18
- Última actividad
- Miembro desde
- Siguiendo 0 usuarios
- Lo siguen 0 usuarios
- Votos 2
- Suscripciones 7
Resumen de la actividad
Última actividad de Marta Jacuk-Zurak-
Marta Jacuk-Zurak hizo un comentario,
Hi Simon Blouner, Yes, I am aware that we can build an API, that would do calculations in the background or add it as a target. But since in Zendesk ticket fields type can be numeric or decimal I t...
-
Marta Jacuk-Zurak creó una publicación,
Comparing or calculations on many numeric/decimal fields in Zendesk ticket
Hi, In our Zendesk tickets, we have a couple of numeric or decimal fields in many. It would be efficient for the agent if the calculations or comparing these fields could be set up. Examples: I ha...
-
Marta Jacuk-Zurak hizo un comentario,
Hi Toby Sterrett, Thank you very much for taking care of this problem. I am really glad that Side Conversation/Follow-up ticket idea will be improved. Are you able to share with us any estimations ...
-
Marta Jacuk-Zurak hizo un comentario,
Hi Mihaela Dragota, thank you for your message. It works when a ticket is in status less than Closed. For Tickets which are in 'Closed' status the trigger doesn't work (I just check your suggestion...
-
Marta Jacuk-Zurak creó una publicación,
Customization of the table with tickets in User's Profile
Hello, Each user on his profile page has a table with all tickets which were requested, assigned by a user or user is in CC. It would be good to have a possibility to customize the columns in tha...
-
Marta Jacuk-Zurak hizo un comentario,
Hello, Any news when Explore will be enabled for Light Agents? Thank you
-
Marta Jacuk-Zurak creó una publicación,
Zendesk Explore - author of new metric
Hello, I would like to have information about who create a metric in Explore. Sometimes I can see that there is a new custom metric, but with annotation 'Do not use'. It would be helpful if the...
-
Marta Jacuk-Zurak creó una publicación,
Side Conversation - notifications on closed tickets
Hello, We are using Side Conversation very often and sometimes customers are getting back to us after several months or even a one year. Side Conversation is still available and Customers can reply...
-
Marta Jacuk-Zurak hizo un comentario,
+1 Going through all pages with Audit Logs to find one particular thing is very tough, after couple of pages it can be missed what I look for. Search feature on that will automate this work