Marta Jacuk-Zurak
- Actividad total 54
- Última actividad
- Miembro desde
- Siguiendo 0 usuarios
- Lo siguen 0 usuarios
- Votos 3
- Suscripciones 20
Resumen de la actividad
Última actividad de Marta Jacuk-Zurak-
Marta Jacuk-Zurak hizo un comentario,
Hi Nicole, Here is the screenshot again
-
Marta Jacuk-Zurak hizo un comentario,
Hi Toby Sterrett, I have tried but without luck as well. Please see the screenshot:
-
Marta Jacuk-Zurak hizo un comentario,
Hi Toby Sterrett, Yes, it works now! :) Thanks
-
Marta Jacuk-Zurak creó una publicación,
Search EAP - is connected with Child Ticket EAP?
Hi, Is there any connection between Search EAP and Child ticket EAP? I noticed that when I am searching for open Side Conversation messages/tickets using state:open the result is not showing the Ch...
-
Marta Jacuk-Zurak creó una publicación,
No ticket found when I tried to search for participants
Hi, I have tried to search for one of my test side conversations using 'participants'. I have a test ticket, where I sent Side Conversation message to my test account Marta_test2. I move to sear...
-
Marta Jacuk-Zurak hizo un comentario,
Hi, I totally agree with that - the Side Conversation message should be auto-closed when the main ticket is closed. The current situation will lead to confusion. Thanks
-
Marta Jacuk-Zurak creó una publicación,
Data not visible in the search
Hi, I have created a few Side Conversation messages and tried to search for them using this EAP. When i try to search it, the ticket is found, but Ticket Subject, Side Conversation Subject and Part...
-
Marta Jacuk-Zurak hizo un comentario,
Hi Toby Sterrett, I see that the information about Child ticket is still not visible in Parent ticket - do you have any ETA for this feature? Thanks
-
Marta Jacuk-Zurak hizo un comentario,
Hi Toby Sterrett, Do you know when I can expect that this will be updated? It is really important for my account that the side conversation follow-up tickets will land in my general group. Without ...
-
Marta Jacuk-Zurak creó una publicación,
No information that child or parent ticket has been closed
Hi, I noticed that when I close the child ticket - there is no information in parent ticket about that fact (and vice versa). Do you plan to include such information on these tickets? Thanks