Marta Jacuk-Zurak
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Última actividad de Marta Jacuk-Zurak-
Marta Jacuk-Zurak hizo un comentario,
Hi, Is there a way to use numeric/decimal ticket fields in Views? I mean, I have an end-users that creating the tickets, but their ticket is for the 4 people (number if claimants) - and this is a n...
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Marta Jacuk-Zurak creó una publicación,
Set a default drop-down option in the ticket custom field - tickets created via API
Hi, A lot of tickets in my instance are created via API. I have set a new custom drop-down fields, where I would like to have a default value. Example: I set that N/A should be a default value in ...
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Marta Jacuk-Zurak hizo un comentario,
Hi @..., I could make many Views in the Support, but it will be too messy. We have a few payment options and each one would need to have a separate View and each needed to be split per currency. Th...
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Marta Jacuk-Zurak hizo un comentario,
Hello Stephen Belleau and @..., The tickets where my manual intervention is needed are filtered using a Custom Attribute. Let e describe the agent's work and ticket flow 1. Agents open a Dashboard,...
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Marta Jacuk-Zurak creó una publicación,
Mark rows in Explore by agent's when viewing the dashboard
Hi, As an agent, I am working on Explore that is showing me particular tickets. I am working in Support on those tickets, cause this dashboard is showing me tickets where my manual intervention is ...
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Marta Jacuk-Zurak creó una publicación,
Clearing Regex custom field via trigger
Hello, I have such a situation: - I have a checkbox, that when is tick then two mandatory fields appearing (conditional fields o the form) - The agent is fulfilling them as he must do it to Solve a...
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Marta Jacuk-Zurak hizo un comentario,
Hi Ben Straub, Thank you for your comment - indeed now all is working :) thanks!
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Marta Jacuk-Zurak hizo un comentario,
Hi @Toby Sterret, Have you got a chance to look at it and let me know when it will be corrected? I hear that the Side Conversation new features should be released this month, but I do not really th...
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Marta Jacuk-Zurak hizo un comentario,
Hi, Also noticed that the search is showing the status of Side Conversation ticket next to Main ticket ID: It is a little bit confusing for me: I am assuming that the status and ID are connecte...
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Marta Jacuk-Zurak hizo un comentario,
Hi, I noticed that the 'Side conversation subject' is working as expected, but the 'Ticket subject' is not populated at all: The Side Conversation 'Mosquito 3' and 'Mosquito 4' has been created...