Marta Jacuk-Zurak
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Actividad reciente de Marta Jacuk-Zurak-
Hi, Is it possible to get the First Resolution time as a date? I would like to see all tickets that were first-time solved within the last 7 days. Thanks
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Hi, Is there a way to use numeric/decimal ticket fields in Views? I mean, I have an end-users that creating the tickets, but their ticket is for the 4 people (number if claimants) - and this is a n...
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Hi @..., I could make many Views in the Support, but it will be too messy. We have a few payment options and each one would need to have a separate View and each needed to be split per currency. Th...
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Hello Stephen Belleau and @..., The tickets where my manual intervention is needed are filtered using a Custom Attribute. Let e describe the agent's work and ticket flow 1. Agents open a Dashboard,...
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+1
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Hi, We are now using API which is submitting a macro where we set up a Public Reply. This is our workaround to have all communication in one thread in the Conversation tab on the ticket. The fact t...
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Hi Nicole S., Thanks for your message. I will share my thought as Feedback on Support. Thanks for clarifying this topic. Have a great day
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Hi Heather Rommel, Right now I have it done using an API, but to be honest, having it added, when the trigger is fired is much simpler and when any change will need to be done we would not require ...
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Hi, I agree with all of the above. The full audit log should contain actions on groups, user fields, ticket fields, forms and all that can be changed/create/delete. The full audit log can be access...
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Hi Simon Blouner, Yes, I am aware that we can build an API, that would do calculations in the background or add it as a target. But since in Zendesk ticket fields type can be numeric or decimal I t...