David Hall

1. Cross Product
2. ...
3. Managing cross-product features
4. Setting up the Amazon AppFlow integration with Zendesk

The integration between AppFlow and Zendesk has been enhanced with support for four new Zendesk data types.  It now supports: Tickets Users Organizations Ticket Events Ticket Metric Events Guide A...

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• David Hall
• Editado 10 de diciembre de 2020 23:10
• 0 votos

1. Cross Product
2. ...
3. Managing cross-product features
4. Setting up the Amazon AppFlow integration with Zendesk

Hi Sinead, that sounds like something we'll need to troubleshoot in detail.  I'll reach out to you via a ticket so we can talk more. Jennifer AppFlow doesn't currently support sending data into Zen...

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• David Hall
• Creación 25 de septiembre de 2020 01:42
• 0 votos

1. Cross Product
2. ...
3. Managing cross-product features
4. Setting up the Amazon AppFlow integration with Zendesk

Thank you all for your feedback.  We've worked through a couple of teething issues with AWS and will updating the docs shortly to include details about the OAuth Client setup.

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• David Hall
• Creación 30 de abril de 2020 05:32
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Huge Issues with Discord Integration

Hi Sam, we've made an update to the integration which we believe will fix this issue.  Could you please try the bot again, and let us know whether it's working for you now?

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• David Hall
• Creación 23 de abril de 2020 00:43
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Joining the Discord Integration EAP

Hi Andrew, we've made an update to the integration which we believe will fix this issue.  Could you please try the bot again, and let us know whether it's working for you now?

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• David Hall
• Creación 23 de abril de 2020 00:43
• 0 votos

1. Comunidad
2. Integrations and Apps Q&A
3. Integration Options that Trigger on Updated User and Organization

Hi Dan, great question!  Our Events Connector for Amazon EventBridge may be an option for you.  It will stream events relating to your Users and Organizations into AWS.  From there you could use a ...

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• David Hall
• Creación 22 de abril de 2020 00:16
• 1 voto

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Huge Issues with Discord Integration

Hi Andrew & Sam, Apologies for the rough start you've both had with trying out the integration.  Please bear with us for a little longer, our developers believe they've located the cause of these i...

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• David Hall
• Creación 10 de abril de 2020 00:41
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Joining the Discord Integration EAP

Hi Andrew, thanks for letting us know.  Please bear with us for a little longer, our developers believe they've located the cause of these intermittent failures and are working on a fix.  We expect...

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• David Hall
• Creación 10 de abril de 2020 00:39
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Replies not being sent

Hi Sam, thanks for letting us know, I'm sorry to hear that you're having this problem too. Our developers have recently made a bit of a breakthrough and believe they've found the cause of these int...

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• David Hall
• Creación 7 de abril de 2020 01:40
• 1 voto

1. Comunidad
2. Zendesk Support EAP - Discord Integration
3. Joining the Discord Integration EAP

Hi Morgane, thanks for reaching out to us - I'd like to come back to you in more detail via a ticket so we can troubleshoot this together.

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• David Hall
• Creación 26 de marzo de 2020 03:43
• 0 votos