Anahí Olives

1. Comunidad
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Hi everybody! I came across this post looking for some information about publishing articles on more than one branded Help Center at a time (for the same Zendesk account).  I think this is not poss...

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• Anahí Olives
• Creación 30 de octubre de 2020 15:09
• 1 voto

1. Comunidad
2. Support Q&A
3. Placeholder {{ticket.comments_formatted}} Not Rendering in Outlook

Ok Kay, thanks for your quick answer!  But how can we then show comments to end-users when they create a ticket?

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• Anahí Olives
• Creación 22 de octubre de 2020 11:35
• 0 votos

1. Comunidad
2. Support Q&A
3. Placeholder {{ticket.comments_formatted}} Not Rendering in Outlook

Hi Kay, same issue here.  Have the same placeholder {{ticket.comments_formatted}} on a trigger that sends a message to an agent and on another trigger that sends message to an end-user. Email to th...

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• Anahí Olives
• Creación 22 de octubre de 2020 11:14
• 0 votos

1. Chat
2. ...
3. Reporting for Chat
4. Browsing past chats in History

Same question by Pedro Rodrigues. My agents need to export chat details daily in order to do some marketing actions and I'm the only one that can do that because I'm the Admin. It would be so much ...

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• Anahí Olives
• Creación 13 de septiembre de 2018 08:13
• 1 voto

1. Comunidad
2. Feedback on Chat
3. Disable offline messages for everyone

+1 I think it's a must have for an admin. As an admin agent you should be able to control this. Thanks.

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• Anahí Olives
• Creación 28 de febrero de 2018 09:56
• 1 voto