Jay McCormack

Actividad total

101
Última actividad

22 de enero de 2021 18:57
Miembro desde

21 de febrero de 2020 19:48
Siguiendo

0 usuarios
Lo siguen

0 usuarios
Votos

7
Suscripciones

39

Resumen de la actividad

Última actividad de Jay McCormack

Jay McCormack hizo un comentario, 1 de diciembre de 2020 19:21
Thanks Amie! Let me take a look at this to see how it fits
- Ver comentario
- Jay McCormack
- Creación 1 de diciembre de 2020 19:21
- 0 votos
Jay McCormack creó una publicación, 19 de noviembre de 2020 19:40
Managing Partners
1. Comunidad
2. Support Q&A
Hi Folks, I'm running into some difficulty that I'm hoping others have seen and have worked through. Our company has a community of partners. These partners sell our services to their customers. On...
- Jay McCormack
- Creación 19 de noviembre de 2020 19:40
- 2 seguidores
- 2 comentarios
- 0 votos
Jay McCormack hizo un comentario, 15 de octubre de 2020 19:54
Hi Farhan, The "Clickable Link" is a standard calculated attribute with a formula of: LINK("https://yourcompany.zendesk.com/agents/tickets/"+[Ticket ID],[Ticket ID]) My CSAT scores are based on all...
- Ver comentario
- Jay McCormack
- Creación 15 de octubre de 2020 19:54
- 0 votos
Jay McCormack hizo un comentario, 15 de octubre de 2020 19:33
I just stumbled upon this post! I hope more people share here. I have a bunch of different dashboards, several that I create for other teams in our organization that help them more easily find the ...
- Ver comentario
- Jay McCormack
- Creación 15 de octubre de 2020 19:33
- 1 voto
Jay McCormack hizo un comentario, 10 de agosto de 2020 17:43
Hi Amie, that looks interesting :) I'll dig into this to see if it will help me with what I want to do. Fingers crossed...!
- Ver comentario
- Jay McCormack
- Creación 10 de agosto de 2020 17:43
- 0 votos
Jay McCormack creó una publicación, 6 de agosto de 2020 14:39
Notification when a specific organization logs a tickets
1. Comunidad
2. Support Q&A
Is there a way that Support can somehow show a notification when a ticket is opened about a specific client? For instance, we are a subscription based service. There are scenarios when a customer o...
- Jay McCormack
- Creación 6 de agosto de 2020 14:39
- 4 seguidores
- 5 comentarios
- 0 votos
Jay McCormack hizo un comentario, 3 de agosto de 2020 16:07
Got it, thanks all...The choice to change default was not showing. I had to scroll but didn't realize this as the window didn't show a scroll bar.
- Ver comentario
- Jay McCormack
- Creación 3 de agosto de 2020 16:07
- 0 votos
Jay McCormack hizo un comentario, 31 de julio de 2020 21:23
Dan, Here is what I get when I click on the list of groups. I don't see an option for changing default.
- Ver comentario
- Jay McCormack
- Creación 31 de julio de 2020 21:23
- 0 votos
Jay McCormack creó una publicación, 31 de julio de 2020 18:26
Changing an agents default group
Respondida
1. Comunidad
2. Support Q&A
Hi, I logged a ticket for this but I'm hoping to get a quicker answer from the community. I need to remove an agent (Admin) from a group. The group happens to be their 'default group'. I figured, n...
- Jay McCormack
- Creación 31 de julio de 2020 18:26
- 4 seguidores
- 6 comentarios
- 0 votos
Jay McCormack hizo un comentario, 9 de julio de 2020 20:28
ahhhh...I thought I had but maybe I didn't select "apply" after I made that change. In any case, it works now. Thanks!
- Ver comentario
- Jay McCormack
- Creación 9 de julio de 2020 20:28
- 0 votos