Annie Wu
-
Actividad total39
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos16
-
Suscripciones14
Resumen de la actividad
Última actividad de Annie Wu-
Annie Wu creó una publicación,
Feature Request: Ability to Customize the Callback Options Menu
Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options greeting after a caller confirms that they would like a callback. Description/Use...
-
Annie Wu hizo un comentario,
I agree with Arek Gembara. We need a way to customize the callback options for the callback menu options below. This is a big issue for for us as we're a Canadian client who have locations in Quebe...
-
Annie Wu creó una publicación,
Followed Tickets View on iOS
Hello, There is an inconsistency of features for the iOS mobile app. As a user, you cannot access your user profile or see your assigned/following tickets (screenshot of desktop view below). iOS is...
-
Annie Wu hizo un comentario,
Yes, I agree this is a much needed feature.
-
Annie Wu hizo un comentario,
Would love to see a solution to this. It is very time consuming to manually get the information I need per ticket. 1. Have the ability to create views on all form fields including initial request ...
-
Annie Wu hizo un comentario,
That solved it! Thank you.
-
Annie Wu hizo un comentario,
I was trying to build a new report starting with the "WHAT". I tried to add a custom metric like so: But an error occurred in the background:
-
Annie Wu hizo un comentario,
Hi Graeme, I followed Step 1: Create Metrics for Tag but I still get the error message: "Something went wrong. Please try again. If the issue persists, contact Support."
-
Annie Wu creó una publicación,
Creating Insights Report with Ticket Tag Doesn't Work
RespondidaI am trying to create an insights report to search for tickets with a specific tag, but it is not working. From your other documents, when selecting a ticket tag attribute label, it would compute i...