Jamie Noell
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Última actividad de Jamie Noell-
Jamie Noell hizo un comentario,
Andrew, we have ended up implementing Myndbend Lite (free) to create child tickets due to the design of Zendesk's Side Conv child ticket capability. With Myndbend, not only can we choose to copy a...
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Jamie Noell creó una publicación,
Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...
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Jamie Noell hizo un comentario,
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. The visitor list allowed for that easy visibility. I am thinking through a...
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Jamie Noell hizo un comentario,
There is an additional thread on this topic here: https://support.zendesk.com/hc/en-us/community/posts/360047894054-Redaction-and-attachment-deletion-for-side-conversations Not being able to redact...
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Jamie Noell hizo un comentario,
I agree with at least being able to delete a Side Conv. We are having to delete the entire ticket if someone accidently adds PII in a Side Conv. More details: https://support.zendesk.com/hc/en-us...
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Jamie Noell hizo un comentario,
We utilize this app for ticket replies. Is there any plan to extend this functionality to redacting messages in a Side Conversation? Since we cannot delete a Side Conversation reply, presently, w...
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Jamie Noell hizo un comentario,
Jason Fouchier and Toby, we are also struggling with bouncebacks with Side Conversations as well as for regular email notifications from the ticket itself. We have no way of knowing whether the em...
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Jamie Noell hizo un comentario,
We did finally implement our own custom field that is set by triggers to get this Received at data, but with a growing list of email addresses / teams coming into Zendesk, this is a lot of maintain...
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Jamie Noell hizo un comentario,
We have a similar need to resend a Side Conversation if there has not been a response via an automation just as we do a pending ticket's public reply.
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Jamie Noell hizo un comentario,
We have a naming convention where we prefix a group name with the Brand Name. Consequently, we have multiple groups starting with IT (e.g., IT - App Support, IT - Desktop Support, IT - Zendesk, et...