Jamie Noell
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Última actividad de Jamie Noell-
Jamie Noell hizo un comentario,
stutee, you may figured out a plan, but just in case, you can use triggers to set the Brand with the condition of Ticket is Created and Channel = Side Conversation and use the Group to which it's a...
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Jamie Noell creó una publicación,
Tag tickets with redacted content
We like the new redaction feature in the core product. We would like to be able to flag / tag tickets where information has been redacted, so that we can both share with our managers to try to edu...
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Jamie Noell hizo un comentario,
Is there any plan to add this native ticket redaction as a trigger condition? We would like to tag these tickets with redacted content for follow-up. We have added this as a feature request - anyo...
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Jamie Noell creó una publicación,
Agent signature on Side Conversation child ticket
The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side Conversation (SC) does not include the Agent Signature. While the agent creat...
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Jamie Noell hizo un comentario,
Is retaining this redacted data in your logs for 30 days compliant with GDPR?
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Jamie Noell hizo un comentario,
Andrew, we have ended up implementing Myndbend Lite (free) to create child tickets due to the design of Zendesk's Side Conv child ticket capability. With Myndbend, not only can we choose to copy a...
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Jamie Noell creó una publicación,
Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...
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Jamie Noell hizo un comentario,
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. The visitor list allowed for that easy visibility. I am thinking through a...
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Jamie Noell hizo un comentario,
There is an additional thread on this topic here: https://support.zendesk.com/hc/en-us/community/posts/360047894054-Redaction-and-attachment-deletion-for-side-conversations Not being able to redact...
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Jamie Noell hizo un comentario,
I agree with at least being able to delete a Side Conv. We are having to delete the entire ticket if someone accidently adds PII in a Side Conv. More details: https://support.zendesk.com/hc/en-us...