Jamie Noell
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Última actividad
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Resumen de la actividad
Última actividad de Jamie Noell-
Jamie Noell hizo un comentario,
This is great to add redaction to the app itself and not require an add-on. When will ticket redaction work on a Side Conversation email? Presently, if data is found that needs to be redacted in ...
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Jamie Noell hizo un comentario,
It would be nice to provide a configurable option for replies to sort newest to oldest as with the former workspace design. We do not use messaging, so it would be nice for the ticket reply histor...
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Jamie Noell creó una publicación,
Show updater name on Guide article, not author
There is a placeholder for the Guide article author; however, at times, we have articles that could be updated by multiple people. It would be nice if there were a placeholder for the updater name...
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Jamie Noell hizo un comentario,
Yes, I added the code I listed above into the script.js file which you can access in Guide. All of our customizations are in the section starting with $(document).ready(function(). Here is the top...
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Jamie Noell hizo un comentario,
We used a workaround to get our hyperlink on the ticket form by adding this type of JavaScript with custom help text– sometimes with a prepend and sometimes with an append. $('.form-field.request_c...
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Jamie Noell hizo un comentario,
Great to hear! This feature would be really helpful as I am constantly going back and forth between Explore and Support to look up the ticket details.
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Jamie Noell hizo un comentario,
+1 for adding multi-select fields as a condition option on form conditional fields
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Jamie Noell hizo un comentario,
You might check Myndbend. I know that 3rd-party app can create child tickets, but I am not sure if it can do so for this use case of cc'd emails.
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Jamie Noell hizo un comentario,
Hi, Scott. We have used the Hidden Ticket Fields app to hide fields that are set by a trigger or API which we do not want the agents to touch. You can still see the value being set in the Events ...
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Jamie Noell hizo un comentario,
+1