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Jón Andri

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Resumen de la actividad

Última actividad de Jón Andri
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    Jón Andri hizo un comentario,

    Can you please cosider adding reporting on custom agent roles, or expose the permission_set parameter from the API. Reporting on agents without possibility to distinguish between Agent and Light Ag...

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    Jón Andri creó una publicación,

    Add option to create tickets from Facebook Mentions

    Each business on Facebook has a section to keep track of Mentions on Facebook, e.g. https://business.facebook.com/yourbusiness/notifications/?section=activity_feed&subsection=mention In Facebook In...

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    Jón Andri creó una publicación,

    Prevent recordings being downloaded - security issue

    All agents can right click and download all recordings of phone calls.  This is of cource a security risk, and should be prevented or at least option added so this can be disabled, or only admins c...

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    Jón Andri hizo un comentario,

    It is strange that Talk always defaults to +1 USA The world is bigger than the US and I would asume there are a lot of Zendesk customers which are calling customers in other countries.  Having sett...

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    Jón Andri hizo un comentario,

    Has there been any progress on this, or still unsolved? Not all of Zendesk customers live in the US, so it is not really customer friendly to have that as the only available default option. A simpl...

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    Jón Andri creó una publicación,

    Talk IVR Default loop

    When using IVR it defaults to repeat the Greeting 3 times before going to default options https://support.zendesk.com/hc/en-us/articles/214630317-Routing-incoming-calls-with-IVR-Talk-Professional-a...

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    Jón Andri hizo un comentario,

    On the SLA section, https://support.zendesk.com/hc/en-us/articles/360041487414-Analyzing-your-Support-activity-with-Explore#topic_d5h_ybj_z3b The image shows 100% SLA achievement rate, but also 21 ...

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    Jón Andri creó una publicación,

    Ugly links from Guide in Chats

    Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs Those links could at least be trimmed after the article ID, to skip all the additional par...

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    Jón Andri creó una publicación,

    Chat Schedule should allow holidays

    In Support we have Schedules, pretty clear and easy to use, allowing for holidays to be added. The same should apply for Chat schedule, that is we need to be able to set holidays there as well with...