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Alex

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    Alex hizo un comentario,

    Adding my name to this one. We'd like to be able to report on SLA status by updater - using assignee is the closest we can do, but it's not really useful at all.

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    Alex creó una publicación,

    Auto-replies to known issues

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    We are trying to set up a system that detects keywords in tickets, and sends auto replies to tickets based on these keywords - for example, if it sees the word "refund", it sends an appropriate rep...