Mitzi Broom
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Última actividad de Mitzi Broom-
Mitzi Broom hizo un comentario,
Hi Devan Thanks for this, I hope I've logged this in the right place :) https://support.zendesk.com/hc/en-us/community/posts/360050956853-Problem-and-Incident-tickets-need-a-way-to-view-the-subje...
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Mitzi Broom creó una publicación,
Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa
We've recently implemented using linked Problem and Incident tickets, but without being able to do either of the following, we might as well be using tags or resorting to duplicating input. a) Cre...
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Mitzi Broom hizo un comentario,
Zendesk Us too. Critically impacted due to all of our customer data being held in a product we cannot access.
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Mitzi Broom hizo un comentario,
Hi guys I'd love to see this too. We've recently implemented using linked Problem and Incident tickets, but without being able to do either of the following, we might as well be using tags or resor...
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Mitzi Broom hizo un comentario,
Hi Marco I would say probably best not to create the field as a calculated attribute, but simply include the field as it is. In one of my queries, I have the Ticket Created - Date field in our time...
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Mitzi Broom creó una publicación,
Would like the option to include Ticket Problem ID in Views
Currently, this field is not available when creating or editing a View. When working with Incident tickets, it would be incredibly helpful to be able to view the list along with the Problem ID, so ...
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Mitzi Broom hizo un comentario,
This would be incredibly useful for us too. Using our previous support centre software, we were able to merge and send documents with information merged in from the database. It would be useful to ...
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Mitzi Broom creó una publicación,
Date Metric to enable difference in days between two dates, excluding weekend dates
Hi guys I recently logged a ticket in regard to this, and was advised to pop this on the forum as a request for future development. Our development team don't work weekends, so when we log a reques...