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Ahmed Kafafy

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    10
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Última actividad de Ahmed Kafafy
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    Ahmed Kafafy creó una publicación,

    Zopim chat ownership transfer or removal.

    Respondida

    Hi Everyone, I am trying to remove an admin(downgrade to light agent) from my zendesk account but unfortunately it keeps saying that i can't remove him as he is a Zopim owner.   Please advise how c...

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    Ahmed Kafafy creó una publicación,

    Using customer satisfaction in Social Media

    Hi Everyone, We are using Zendesk for Social Media Customer Service(Facebook & Twitter), and we would like to use Zendesk Satisfaction feature with our customers. Can we send the satisfaction surve...

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    Ahmed Kafafy creó una publicación,

    Arabic Language in exporting Tickets

    Hi Everyone, I am having a problem in exporting my Arabic tickets as it appear in unreadable format, please check this photo.  

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    Ahmed Kafafy creó una publicación,

    First reply time in Minutes

    Hello everyony, For our reports we are only using minutes as our SLA is around 5 mins, so how can i show my first reply report, which is on the overview, in minutes not hours.