Melissa Rush

1. Comunidad
2. Feedback on Chat
3. Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat)

This is really a bummer that ZD doesn't have better reporting. Key functions you would want to monitor, you don't provide, like this request! Disappointing!

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• Melissa Rush
• Creación 25 de marzo de 2021 17:38
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Add attachments to chat shortcuts

@Ramin Shokrizadeh  Any update from 3 years ago to now? 

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• Melissa Rush
• Creación 12 de febrero de 2021 22:45
• 0 votos

1. Support
2. ...
3. Tickets
4. Can I un-merge tickets?

When will the ability to unmerge be available? This is a big issue in some cases and this tool requires a ton of manual input, the merging of 2 names can cause customer confidentiality issues. This...

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• Melissa Rush
• Creación 9 de enero de 2021 02:40
• 0 votos

1. Comunidad
2. Feedback on Support
3. Feature request: Unmerge tickets due to GDPR

When will the ability to unmerge be available? This is a big issue in some cases and this tool requires a ton of manual input, the merging of 2 names can cause customer confidentiality issues. This...

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• Melissa Rush
• Creación 9 de enero de 2021 02:38
• 1 voto

1. Comunidad
2. Feedback on Explore
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Any updates from ZD dev team? 

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• Melissa Rush
• Creación 26 de octubre de 2020 19:45
• 1 voto