Melissa Lindsey

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    Melissa Lindsey hizo un comentario,

    We also recently had an issue where a ticket was incorrectly merged. The end users kept replying to the original email so all of the information they sent was visible by the merged ticket's end use...

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    Melissa Lindsey creó una publicación,

    Scaling graphics in a Community post


    Sometimes when graphics are placed in article or community posts (in this case), they are unusually large in size.  We cannot scale them down in community posts. In articles, we can manually size t...

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    Melissa Lindsey hizo un comentario,

    I would suggest a way for the account to elect whether to initiate a new ticket from a response to a side conversation after a ticket is closed. Sometimes, the side conversation reply may not warra...