Jean-Baptiste Brière
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Resumen de la actividad
Última actividad de Jean-Baptiste Brière-
Jean-Baptiste Brière creó una publicación,
Customer facing label for Chat departments
Groups and departments are now the same artefact with the agent workspace. Even though, departments labels are customer-facing in the web widget, groups are not. It would be useful if a department ...
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Jean-Baptiste Brière hizo un comentario,
great stuff!
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Jean-Baptiste Brière hizo un comentario,
That's a great tool. Congrats!
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Jean-Baptiste Brière creó una publicación,
Gather reporting in Explore
PlaneadaThere is a few information about the Guide usage, that is currently not available in the predefined Explore Dashboard. It would be interesting to add more capabilities to the Guide dashboard in Exp...
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Jean-Baptiste Brière hizo un comentario,
One solution for sending CSAT through social messages could be to use the satisfaction placeholders in a message to send a rating link. https://support.zendesk.com/hc/en-us/articles/203662156-Zende...
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Jean-Baptiste Brière hizo un comentario,
I faced the same disconnections issues as described above, solved by switching from a Trial SF account to a Developer SF account. Now this is working fine. Please tell me if this sloved your issues.